Very frustrating

Item: Anthem of the Seas
Rating: 2.9
Author: jrosspt1

Anthem of the Seas Cruise Review to Bermuda

jrosspt1

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

2.9 out of 5

Verified Review

5 Night Bermuda (Cape Liberty Roundtrip)

Sail date: July 01, 2017

Ship: Anthem of the Seas

Cabin type: Balcony

Cabin number: 9556

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Very frustrating experience. I am fighting to get my money back. There was nothing about this trip that was easy or user friendly for someone who has a disability and can only walk short distances. On a five night trip I was talking and visiting with guest services at least 7 times and ended up in tears. Some relaxing cruise!

Embarkation

1 out of 5

My fiancé has a disability and we received no help

Ship experiences

Food and Dining

4 out of 5

Only good thing about the trip

Onboard Activities

2 out of 5

Would not allow my fiancé access to the pool

Entertainment

2 out of 5

Very amateur and thrown together

Service and Staff

3 out of 5

Steward and wait staff good. Guest Services horrible

Ship Quality

4 out of 5

Cabin / Stateroom

2 out of 5

No safety bars in bathroom.

Ship tip

Do not go if you have a disability

Thumbs up

Ports of call

Cape Liberty (Bayonne), New Jersey Did not visit port

King's Wharf, Bermuda

3 out of 5

Nice island tour wiTh accessible van

Thumbs Up 1

Disembarkation

3 out of 5

Had to beg for a wheelchair disembarkation

13 Comments

ryanaubin 7 years ago

I love it when people find out the hard way that "poor planning on your part, does not constitute an emergency on my part. We can all rest easy knowing Royal will never, ever, ever refund this guy's money.

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compudoc 7 years ago

i actually hope they wouldn't. Doing research ahead of time is a wonderful thing.

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kate2479 7 years ago

I doubt they are going to give you your money back...

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cmagaro 7 years ago

My husband has been in a W/C for 30+ years. We were on the Anthem in January n are going again the end of Sept. We had no trouble with accessibility. We had gotten an accessible cabin, we drove to NJ & he was able to drive his electric W/C right on the ship. The staff couldn't have been any more helpful! Now FYI we did have to book several months in advance to get the cabin, but well worth it. Can not wait to go again in Sept!!!

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jimmy63 7 years ago

just lack of planning ahead and trying to blame the boat.

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shopaholic6 7 years ago

I'm very surprised - when I went on Anthem there were a lot of people using disability scooters so I am surprised you couldn't use one? If you tried to that is? Otherwise I am confused as to why not?

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dculpepper1 7 years ago

When I was on the Anthem I saw alot of people with scooters. Not too sure if they rented them or they were their own. Definitely call the cruise line before you sail and discuss your concern. With the size of the Anthem I could see it being challenging to navigate if you are disabled and don't have proper transportation.

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CindeeBlair 7 years ago

So sad to hear that. They do have those electric wheelchair scooters. I helped a lady maneuver hers to get out the elevator one day.

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kloven 7 years ago

My husband is disabled and it has been fairly easy for him to get around ship by us renting an electric mobility cart from specialneedsatsea.com (the only company authorized by cruise lines to bring equipment on board). it has been in our room as soon as we get there. adds some expense but well worth it. for some extra money we have had them deliver it to the hotel before cruise and we rented a van to get it to the ship so he could ride to room easily. they also have collapsible wheelchairs and transfer chairs available.

Thumbs Up 5

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Tishd 7 years ago

Jrosspt1 sorry to hear your experience was not a good one. I hope you get some compensation, some people don't realize the challenges people with disabilities face. I'm a nurse and see the challenges, hopefully this one experience will not discourage you from cruising again, just look at reviews regarding people with disability that cruise and maybe they will lead you to the right cruise ship.

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compudoc 7 years ago

Looking for a free cruise?

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wynwyn 7 years ago

You should have had a wheelchair or rented a scooter. Why blame the cruise ship for your lack of preparedness.

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CherylBteach 7 years ago

Did you rent a scooter?

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