Troubled

Anthem of the Seas Cruise Review to Bermuda

alotito67

Contributor Level: Third Mate

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 16

Overall rating:

3 out of 5

Verified Review

Sail date: July 09, 2016

Ship: Anthem of the Seas

Cabin type: Balcony

Cabin number: 11698

Traveled as: Couple

Reviewed: 8 years ago

Review summary

The ship is impressive with lots to do. However, the billing and on board accounting was shabby. I was over billed on several occasions including double charges by ship stores to the total of $350.oo

It was difficult working with on board personnel to make corrections as it consumed many hours of our time taking away from our vacation. In the end one crew member in guest services was attentive and helped us resolve our problem. However, as of this writing I'm not certain we received the proper credits to our account.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Pleasantly comfortable, balcony added a nice dimension and privacy

Ship tip

Do not utilize upgraded restaurants. They did not represent a value as service and food was equal too or less than food services available in the all inclusive price.

Thumbs up

Ports of call

Cape Liberty (Bayonne), New Jersey

3 out of 5

King's Wharf, Bermuda

5 out of 5

7 Comments

kentospaz 8 years ago

We were charged a bottle of wine and some glasses of wine even though we had a bev package ... Just went to guest services and they took care of it ... No problem. You can see your statement anytime on the TV or your phone with the app. Just deal with it when you walk by guest services when there is no line... You walk buy many times a day :)

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hapster85 8 years ago

We fortunately had no billing problems, but I checked our onboard account frequently, after hearing others had. They do say least make that part easy enough. You can check it anytime, using either the in room tv or Royal iQ app.

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rcsgurl 8 years ago

Looks like I won't be buying anything on that ship

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keng23 8 years ago

Hmm, that can dampen a vacation

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mkb1173 8 years ago

We had problems too and got the run around in guest services. We finally emailed their face book page and got a quick response from corporate and they took care of everything. Staff seems unexperienced and poor customer service skills.

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Nypd11483 8 years ago

I've been hearing this from allot of people.

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raward 8 years ago

I ran into a similar situation on an earlier RCCL cruise. It appears that ship-board accounting systems do not communicate with shore-based systems in real time. I find it so incredibly hard to believe that this problem still exists. Especially since RCCL is touting the benefits of its VAROOM Internet service among its fleet.

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Other reviews of this sailing

Excellent introduction to cruising for the grandchildren

Wonderful trip on Anthem of the Seas

Kinda reminded me being at an amusement park and not on a cruise ship