service overall was a watered down version of what it should be
Anthem of the Seas Cruise Review to Caribbean - Bahamas
Sail Date: February 13, 2016
Ship: Anthem of the Seas
Cabin Type: Oceanview
Cabin Number: 3550
Traveled As: Couple
Reviewed: 1 year ago
upon arrival got to the room we specifically reserved with our agent. There was only one key in our envelope which did not work. Went back to the service desk to notify them of the issue. stood in line for 45 min. when we finally got to see an agent there was no apology, just a sarcastic "thats because its not your room anymore" then he went on to say that "we've been upgraded to another room".
we went from the 5th floor to the 12th floor. we got to our "upgraded room" only to find someone else's name, room keys, excursion tickets/ intineraries and champagne in the room. In a nutshell they were very unorganized and unprofessional. Specifically in the areas of customer service, luggage delivery, windjammer seating, applying unboard credits in a timely manner and catering to the needs of their passengers in a respectful and courteous manner.
Food and Dining
Service and Staff
Cabin / Stateroom
Would recommend Oasis Of The Seas or Allure Of The Seas. Honestly would not recommend this ship. Maybe more prone for a better experience if you have kids.