Royal Caribbean worse than Carnival
Allure of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Galveston Roundtrip)
Sail date: October 08, 2023
Ship: Allure of the Seas
Cabin type: Balcony
Cabin number: 6220
Traveled as: Family (young children)
Reviewed: 11 months ago
Review summary
Before Covid this was a prime cruise line after Covid I feel they are at the same or worse level than Carnival. Below are the things I found has diminished Considerably. 1) Food this was bland and it was like that during each meal we had. The Buffet breakfast and lunch was the same thing every single day after day after day the dining room food was at times the same thing they had at the buffet and vise versa. 2) Room Steward never showed up and Royal now has them cleaning the room once a day ours was a morning clean so when we came in sweaty, salty from ocean water our beds were made and we had to sit on those beds all dirty from being out all day and after taking a shower we had no towels left that were cleaned. They no longer clean the rooms twice a day but yet you are paying higher prices. 3) Shows were the same shows every day and the comedians you are told to not go back the next night because they will do the same exact show every single night. Before you had another activity because the comedians were different snd everyday the shows were different. 4) Pools are tiny and super overcrowded. 5) You submit and after cruise survey and no one cares because of the bad reviews I gave you would think they would care and call you. 6) The casinos host were as excited as a door nail to have invited casino guest like myself never said hello, never came by, always hidding, it wasent until the last night that I placed a note on their desk saying I was writing a bad review and they finally showed up trying to be friendly and full of excuses why they didn’t welcomed or acknowledge free full suit package casino players. 7) The pursers desk could care less about your complaints and would never return calls. 8) you order breakfast to be delivered by 8 am sometimes they didn’t show up until 9:30 or 10:00 am 9) I ordered a drink package that included coffees shakes water sodas and every day sometimes twice a day I would have to go down to the pursers desk because they would tell me the card was inactive. 10) 7 day cruise 7 days we called saying the room was hot and the air didn’t work 7 days and 7 days they couldn’t fix it. I would never go back until these changes take place. You pay premium cruise price from what I see in their web page and your getting less than Carnival service. They are using cheap food, service, customer service. Although Celebrity is owned by carnival their service is better but I feel soon they will be the same way. I went in Princess cruise for 12 days to Europe, Ireland, Scotland, Whales snd the service there was better than what the old Royal Caribbean service and food. Please I am telling you this cruise line is packing people in like sardines snd giving you DENNY’s quality food and service STAY AWAY TRUST MEEmbarkation
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Ship tip
Do t go, this cruise lines service and shows have diminished tremendously