Great experience - not the best

Item: Allure of the Seas
Rating: 3.3
Author: yamilgr

Allure of the Seas Cruise Review to Caribbean - Eastern

yamilgr

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 46

Overall rating:

3.3 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 10, 2019

Ship: Allure of the Seas

Cabin number: 11315

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

It is my first cruise and unfortunately was not the best experience due to overcharged in my account after fighting before disembarking (although they promised to correct the error - they didn’t),bad experience with the photo people (rude and disrespectful) and at the restaurant- ridiculous long lines (waiting sometimes more than an hour to be seated and your dinner was served so slow that last more than 2 hours - what a waste of your time) so many terrible experiences due to lack of customer service- they gave me the impression that they only wants your money at all cost but they forget that if the customer service is second to none people tend to spent more!!! Also, they should have menus for vegan diet and keto, Atkins, etc to accomodate different preferences- not everyone goes with the idea of break their diet habit when cruising.

Embarkation

3 out of 5

Organized

Ship experiences

Food and Dining

2 out of 5

Okay but not the best - almost same food everyday - difficult for vegan or keto strict diets

Onboard Activities

3 out of 5

Love the zipline, salsa class and mob dance

Entertainment

3 out of 5

Mamma Mia was fantastic and the aqua show

Children's Programs

I don’t have children

Service and Staff

2 out of 5

My room steward was very friendly but about other staff like photography or spa not so much - lack of courtesy and professionalism

Ship Quality

5 out of 5

Cruise outside looks amazing in comparison with other cruise - but unfortunately we got sick - too many children sick touching and coughing- inevitably I guess

Cabin / Stateroom

3 out of 5

Mattress was not very comfortable but they clean the room twice a day

Ship tip

Be careful with germs 🦠

Thumbs up

Ports of call

Miami, Florida

3 out of 5

I did not do an excursion but MIAMI has a lot of places to visit

Thumbs Up 5

Philipsburg, St. Maarten

5 out of 5

Nice experience- feel great to help in the recovery of this island after hurricane Irma - excusion was okay

Thumbs Up 3

San Juan, Puerto Rico

4 out of 5

The best time ever!!! Great shopping!!! Friendly people!!! Awesome food!!! Unfortunately we were unable to do excursions due to the shot time there - it was scheduled to departure at 7:30pm and suddenly it was changed to departure at 1:00pm -but We have time to visit “La Fortaleza” (Governor’s house) inside with a tourist guide.

Thumbs Up 8

Labadee (Cruise Line Private Island)

5 out of 5

Very pretty island - food was horrible

Thumbs Up 1

Disembarkation

3 out of 5

Organized and easy

3 Comments

wgammon1 4 years ago

Glad you had a good cruise. Thanks for the great review.

Thumbs Up 0

Flag

dolfen 5 years ago

We cruise yearly and I have good allergies and sensitivity. I let my travel agent know so she tells the cruise line about it. They are really good about it. If there is something in the buffet you want but close to a food your allergic to, let them know and they will bring it from the back so it's not contaminated.

Thumbs Up 0

Flag

Shirley19 5 years ago

Cruise lines do offer a separate menus for Vegans. My brother and his girlfriend were on the Allure in January and they told their waiter they’re vegan and they brought out a separate menu for them.

Thumbs Up 0

Flag

Other reviews of this sailing

Wonderful experiences in Allure of the Seas.

Bring lots of money.....

Loved the ship