Amazing Caribbean Cruise

Allure of the Seas Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall rating:

4.9 out of 5
Allure of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: June 10, 2018

Ship: Allure of the Seas

Cabin type: Balcony

Cabin number: 7276

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

I had a bad experience with the prepaid arcade credits for my son. After going down to the customer service desk 5 yes 5 different times I was able to get it taken care of. In that time I dealt with rude people and my son did not get to use all of his money we purchased. I would prefer to not waste my vacation time talking to rude people and not getting my issue resolved in a timely manner when on vacation. Not one time was I offered a refund for this error or a courtesy arcade credit, etc.. Once they figured out the error after 5 days I got my money back but it was on the last day so my son didn't get to use all of his money on the account. Also I had my daughter set up to not have an expense account and she was automatically linked to ours, so she was able to charge items when we specially asked that she not be able too. Dealing with the money issue on this trip was not fun by any means. I would never use my card on an expense account again. I will pay cash if I ever go on another cruise again.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
Bingo was way to expensive for only 3 games, Rock wall only one was open lines were too long. Arcade prepaid account absolutely horrible

Entertainment

5 out of 5

Service and Staff

5 out of 5
Waiters (Norman and Jefferie) and Room Steward (Francheisca) were all absolutely AMAZING!!! Customer service was okay. Had some bad people that helped us numerous times.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Dont use Debit card for your onboard expense account

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Philipsburg, St. Maarten

5 out of 5
Sea Trek was amazing and staff was awesome

San Juan, Puerto Rico

5 out of 5
No excursion it was nice but alot of businesses not handmade stuff

Labadee (Cruise Line Private Island)

5 out of 5
favorite port by far.....

Disembarkation

5 out of 5
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