Beautiful Ship. Terrible customer service

Item: Allure of the Seas
Rating: 3.3
Author: mandkbean

Allure of the Seas Cruise Review to Caribbean - Western

mandkbean

Contributor Level: Purser

17 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 23

Overall rating:

3.3 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 17, 2017

Ship: Allure of the Seas

Cabin type: Balcony

Cabin number: 14211

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

Great ship, and overall a good cruise. The crew was difficult to interact with at times, because of language, but not too bad. Was disappointed to be nickeled and dimed in the spa and cleanliness of the room.

Embarkation

5 out of 5

Embarkation was smooth and quick.

Ship experiences

Food and Dining

3 out of 5

We traveled with a group of 8, and despite having reserved dining, half of our group was placed in "anytime" dining. It took a day, and talking to three different crew members to get our group sitting together.

Onboard Activities

5 out of 5

Zip line, mini-golf, and the pools were great!

Vitality at Sea Spa

1 out of 5

I celebrated my birthday while on this cruise. The Spa sent me a 50$ gift card stating it was for any body or face service. I scheduled a 59$ 20 min foot massage. when I arrived for the appointment the manager made a multitude of excuses and refused to honor the gift card.

Entertainment

4 out of 5

All shows were top notch. Very well done!

Children's Programs

No Kids in the age ragne

Service and Staff

3 out of 5

Jane in the American Icon dining room was FANTASTIC!! Our room steward was OK. not very personable.

Ship Quality

5 out of 5

Ship was beautiful and well kept.

Cabin / Stateroom

1 out of 5

When we checked in there was a huge stain on our couch. We asked the steward to have it cleaned. He had a manager come to see us the next day and told us it would be cleaned. It never was. We complained to the housekeeping manager, and received a 100.00 credit. Disgusting!

Ship tip

Book all reservations (shows, and dining) early

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Labadee (Cruise Line Private Island)

3 out of 5

Falmouth, Jamaica

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

5 out of 5

Quick and easy

Traveler Photos

4 Comments

JohnsonL 6 years ago

I didn't mention in my review of Allure that we got switched from Reserve dining to Any Time dining after we had been confirmed for reserved dining for over 6 months. We got it resolved immediately upon getting on board. Still a good tip/comment that allure, maybe oasis class cruisers, need to check to see if their seapass card dining assignment matches their reservation. Note: Dear wife thinks I bring too much paper on cruises but it was nice to be able to hold that piece of paper in front of someone at Guest Services and then at the MDR in order to get the change done quickly :-) (Note 2: Dear wife is still right! )

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dvance69 6 years ago

What room??

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cbelc2 6 years ago

Our couch on the Radiance was really stinky so we requested it be removed. I nearly put it out into the hallway. They came and cleaned it and then we had a giant fan for a day. It did help some.

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KLBway 6 years ago

It's sad that you received that kind of customer service. It seems that outside of that you had a good experience.

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Other reviews of this sailing

Excellent Trip

Perfect Weather for a cruise

AWESOME FAMILY CRUISE