Nice big ship- corners being cut

I loved the Mamma Mia show.

We had a nice time. 

The internet service staff was very frustrating to work with.  The surfing they claim is very slow and I should have known this. If I wanted to have my emails send and populate in less than 5 minutes per email, I need to purchase the Surf and stream for $28 per day.   I took the upgrade so I didn't have to spend 4 hours checking emails.   When I upgraded I asked for the 10% disc to be provided.  Since the other service was not working. Customer service on the phone stated I would be able to get the discount.  When I pulled bill it was not discounted. At service desk, they did not care and stated I needed to contact my travel agent to get corrected and that customer service had nothing to do with the discounts.   Customer service on boat is located in a poor position if you wanted  to hear what they are saying. Half the time at Customer Service I could not understand the person.   Very frustrating.  

The  two COKE machines by the pizza place worked till the last few days. One was down for three days, The other was not working and the Windjammer machine was closed.   This is the only machine to get dt sprite.  When I ordered Diet sprite in the dinning room, they needed to take my room card and my glass to the bar tender to show that I really paid for the drink package.  

Just the more I was on the ship, I felt RC was trying to make sure I did not cheat them and they were trying to stay in business.     Food was hit and miss.   I'm sure it's hard to serve this number of folks in the dining room. 

This was our 2nd cruise on RC.  Lots of things to do, but not happy with the customer service and internet service.    I  kept hearing that you get free cruises the fast by gambling.  That's the only was to cruise, plus you get lots of specials when your a big gambler.    Can't say I like the smoky atmosphere that much to earn a free cruise.

Regards, kathy