Allure of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

not what it used to be

Sail Date: April 05, 2015

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

We have cruised with RC in the past and loved it. We thought it was above all other cruise lines. In the past we felt pampered, almost. This time, very different. Our room had little bugs in it, tried calling the room attendant twice with no response, by the pool you have to practically beg to get a waiter to get you something. Not enough for our kids ages between 18-20. I feel like they have lost in what I considered the best in customer service. Very sad, because we had invited other people on the cruise with us. Never had I experienced bug problems on a ship!
Ship Quality
Food and Dining
food great but was seated at a 5-6 person table with 7 people. They could not get us a bigger table. But, nice waitress.
Service and Staff
not what it used to be
best part of the cruise!
Destinations and Excursions
Awesome jeep excursion in cozumel!
Cabin / Stateroom Had bugs all over the desk, never got rid of them. Tried to call room attendant twice with no response. Then when we saw him going to eat so, not thinking about it.

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