Allure of the Seas Cruise Review to Caribbean - Eastern

Purser

Experience
7+ cruises

Review
1

Helpful Votes
4

4 out of 5

Don't go to customer service for help

Sail Date: March 15, 2015

Reviewed: 1 year ago

Traveled As: Family w/older children

Room Type: Balcony

All of my entertainment reservations were lost due to some type of computer problem as no cause of mine. I was told by customer service in Miami that when I got on board they would take care of it. Then when I got on board, they said there was no way to reschedule my lost reservations. I was pissed. I then went to the assistant cruise director and explained my problem she was reluctant but said that she would call my room and leave a message to tell me when to call when she would be in her office and call her back. She never called. Would I ever sail on Royal again, I don't think so.

Ship Quality
Food and Dining
Service and Staff
Entertainment
Children's Programs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom

Tip

Make sure you do your home work first because the onboard staff could care less



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