Allure of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Don't go to customer service for help

Sail Date: March 15, 2015

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

All of my entertainment reservations were lost due to some type of computer problem as no cause of mine. I was told by customer service in Miami that when I got on board they would take care of it. Then when I got on board, they said there was no way to reschedule my lost reservations. I was pissed. I then went to the assistant cruise director and explained my problem she was reluctant but said that she would call my room and leave a message to tell me when to call when she would be in her office and call her back. She never called. Would I ever sail on Royal again, I don't think so.

Ship Quality
Food and Dining
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom


Make sure you do your home work first because the onboard staff could care less

Was this review helpful? 4


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top