Not What I Expected

Allure of the Seas Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 15

Overall Rating:

3 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: January 25, 2015
Ship: Allure of the Seas
Cabin Type: Balcony
Cabin Number: 10295
Traveled As: Family (older children)
Reviewed: 3 years ago

The ship is beautiful and there are plenty of things to do.  I did not find that the service was anywhere close to what I had received on my previous Celebrity Cruises.  The people working at Guest Services did not understand English very well and were of no help.  The "Head Waiter", no longer called Maitre D, was rude and arrogant.  We had reservations for a show and got to the door a few minutes before it started after taking formal night pictures and were rudely turned away because we should have been there 10-15 minutes early.  My friend was badly injured during one of the relay games (two broken fingers, sprained ankle and bruised hip) and not one crew member came over to see if he was ok.  I had to call the nurse from the bar.  The hosts of the game continued on with the game while making fun of my friend.  He spent that final four days in a wheel chair.  I know it isn't fair to compare but there were no food displays, ice sculptures or any special presentations.  My husband and I drink wine with dinner and are used to having a sommelier come to the table on all our Celebrity Cruises.  Royal Caribbean did not offer that at all.  We did purchase the beverage package and found that the crew at the Champage/Martini Bar were wonderful.  The frozen drinks by the pool were very watery though.  Our cabin steward LIto was wonderful.  He kept the room spotless and was very accomodating.  Our servers were good, especially Angel.  The air conditioning on the ship was not consistant.  The elevators were extremely hot and people packed in like sardines.  I always felt rushed while eating.  Several announcements were made at breakfast to get up when finished so others can eat.  We had late dinner (8:30) in the main dining room and always felt like we were being rushed out when finished eating.  We never received coffee with dessert the first night.  Overall the cruise was fun, ship was beautiful but the service did not meet my expectations at all.

Food and Dining

3 out of 5
Food was good, not great with the exception of Chops Grille. Dinner there was wonderful but at an extra cost.

Onboard Activities

5 out of 5
Plenty to do.


5 out of 5
Aqua show was amazing, ice skating show wasa great too.

Service and Staff

3 out of 5
Overall service was weak, but Roland and crew at the Champagne Bar were great. Lito our cabin steward was wonderful and Angel our server for breakfast in the dining room was excellent.

Ship Quality

5 out of 5
Ship was beautiful with plenty to do.

Cabin / Stateroom

3 out of 5
The Boardwalk Balcony was great but the room was a bit small and it was hard to get around the sofa bed when pulled out.

Ship Tip

Try the roast beef sandwich at the Central Park cafe for lunch. It is wonderful. The coffee is the best in the Cafe Promenade. Have a drink at the Champagne/Martini Bar with Roland.

5 out of 5
Easy to park, check in and getting through customs were fine. However, the Porter who helped us actually complained about the tip we gave him.
5 out of 5
Beautiful water.
3 out of 5
No bargains to be found. Not comfortable going out the shopping square.
1 out of 5
This is my fourth time to Cozumel and I will not be getting off the ship if that is a stop on my next cruise.
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