Transpacific Cruise Reviews

Most of the crew were great, i do not like being told we are out of something at a meal, because they are to lazy to go get it like sugar free syrup. every day told by someone we don't have sugar free ice cream and this the beginning of the trip

staft was outstanding the waiters and cabin Stuarts especially

Enjoyed it very much; have done this cruise before in reverse.

We were Haven class, which helped a lot. The Butler, house cleaning staff, attendants were fantastic. The concierge was somewhat disappointing. The stops were all very nice but Russia was disappointing due to lack of interaction with locals.

Service not as personal as it has been in the past. Quality of food in Prime 7 was poor on one occasion as was the service. The service and food in Chartruese was excellent. On board lectures were very good to excellent. Excursions were very good.

A beautiful ship, and a good choice for families, but there are much better cruise choices for couples. Plus, for this number of passengers, there's really not enough space for everything they've built on the ship.

Leadership on this ship was bad. Captain is arrogant and had zero personality. Hotel direct Florin was the exception. He was absolutely all in and did a fabulous job. If there was a problem he fixed it, then followed up with us to let us know what had been done. Best ship hotel director ever! Best room stewards ever! Food? Here’s a shocker for you: on a 24 day French Polynesia cruise where everywhere you stop is lush with bananas and coconuts... you can’t get EITHER on board!!! About 10 days into the cruise I asked why and was told by the food and beverage director that the ship buys NOTHING from any of the places we visit!! That ALL THEIR FOOD, 100%, comes from the US because one time they had a problem with food purchased elsewhere. So this cruise left from Singapore, then took on more passengers in Brisbane, then more in Auckland. And all our food was from the US! So zero bananas for us. That was a problem for MANY passengers. I asked the food and beverage director why we couldn’t have some tropical fruit sorbets like coconut and was told they buy them all from the US also and don’t make them. He was insulted when I asked! But confirmed that they don’t. This was my first (and last) Holland America cruise. I’ll stick with Celebrity and NCL thank you very much. No problems with either.

Once in a lifetime cruise and well worth it! Flight time was long but cruise itinerary was excellent. Saw so much beautiful scenery and people were very friendly in all ports.

THE NEXT CRUISE DEPT WAS VERY POOR THE LADY THAT BOOKED OUR NEXT CRUIS FOR JAN 12 2019 WAS VERY UN PROFFESIONAL

Every time was very good. The only part to be improved is the food option in the Windjammer which in this cruise was mostly always the same choice.

Soooo worth doing this itinerary. And from this trip, don't not do a Princess cruised just because the ship is old, remember it is Princess.

It was a great trip. I loved New Zealand. I wish I had had time to stay in Australia!

We chose this vacation for ports of call and timing, had a great time. Port of Vancouver dropped the ball on getting everyone on board in a timely fashion. After speaking with other guests that have used this port before their experiences have been repeated each time. Unless we get word that the service has improved I will not use the Port of Vancouver again. In 15 different embarkation this was by far the worst. There were Platinum members that also waited up to two hours.

We were suppose to leave at 5 but thanks to the workers on the dock and the UNION they are in we left at 10 pm. They even took breaks siting around. The check in was very long because they only had a small number of agents checking people in.

Beautiful but old ship. Staff excellent special Nyoman my cabin attendant,Jorielee and Jonathan Garia my diner table help,Daniel food and beverage manager.

Ended up sending a total of 7 meals back to the kitchen for various reasons, and food was mediocre overall. Many of the restaurant staff were brand new, and it appears this was their training cruise. Guest entertainers were, for the most part, third rate and a couple were terrible. Ship is old and looks it.

We got off the ship in San Diego and headed for the airport, so cannot give a rating for that port. The HIGHLIGHT of this trip was the Canadian Rockies pre-cruise land tour, but we very much enjoy every cruise we've taken! This one was no exception.

The crew on Infinity were wonderful. I believe they were the best crew that I have ever encountered.

WE ARE NOT COMPLAINERS! but in this case, must. The cabin steward could not get the extremely strong mold smell out of the bathroom. The smell was so bad, we had to sleep with the veranda door open. Thankfully, a Pacific Itinerary. They tried everything to no avail. Even brought roses to mask the smell. We should have demanded to change rooms, but were assured it would get better. Noticed a moldy smell in numerous parts of this ship. Other passengers had similar stories, were told one cabin had black mold under the sink and the ship tried to cover it with tape. This is wrong! Never again on Infinity.

Nice itinerary that gave us the opportunity to visit places on the West Coast. Could have been a day or two longer. Ship was very nice, not too big and was easy to get to different areas on the ship. Staff was very pleasant and courteous.