Europe - Mediterranean Cruise Reviews

This ship is an older ship, good for ports of call. If you’re going for great food and service,choose another ship line.

We had cruised on the NCL Spirit prior to the Eastern Med area....Great cruise. This route of this cruise included Venice, and the countries along the East coast for the Adriatic Sea, Corfu, and Malta. We like this ship and its size. You never feel crowded and there is plenty of cruise type stuff to do. Wonderful staff from cabins, wait staff, greeters at restaurants, etc

Service and communication were far below the standards of previous cruises. We did a river cruise with them last year and were blown away. This cruise was at the opposite end of the spectrum! This was our first Crystal Ocean cruise and it will also be our last!

This cruise included what we want to see. I also felt like I was being nicked and dimed for such thing like water and drinks. We did have ultimate drink package which was only good for drink up to $15 and could not be combined to purchase that $33 bottle of wine which also had a corkage fee and 20% gratuities fee. This brought the cost closer to $40 even with the not so ultimate drink package. No bottled water or soft drinks were included with the ultimate package, a real let down.

This was our honeymoon and we looked forward to it for six months. We cruised on the Breakaway last August and we had the best time. The staff on the Epic just was not on the same level as on the Breakaway. My husband was so excited to see Rome and because of the actions of the company and the poor quality of the excursion, our day in Rome was ruined. We never asked for money back but Boyd Chin assumed that was what we wanted. His refusal to give us anything to make us feel better was shocking. Further, his dismissive attitude and insinuation that we were foolish for taking the recommendations of the tour guide were hurtful and abhorrent.

This staff was amazing, all the way to the captain who participated in many events including a rock night where he and the crew sang.

We have cruised on other lines and the level of service, foo and drinks was much better. I couldn’t believe there was no food late night other than pizza and hamburgers which cost more money. Drink packages were ver confusing and I was tired of being asked for my Costa card constantly

Very poor accommodation, Foods are not pleasure, Entertaintment at the teather was very poor,

Ship needs to be refurbished. But overall, the staff was great and we enjoyed the ports.

It has plenty of areas to find a quiet place.Smooth ride, very organize when arriving to all ports. Great shows. The casino is small. The food was wonderful with a variety of foods to choose from.

We had an amazing trip. We combined a few days in Rome beforehand with the 6 night cruise and it gave us a great overview of stops we might not have visited. Our cabin (sky suite) was a nice size and the food, especially in Murano, was better than expected. We traveled with 12 people and it made things very easy since there was a span in ages from 9 to 57. There was something for everyone. The kids club and teen lounge didn't completely appeal to our kids this time around. While the cruise was family friendly, it was a more sophisticated vibe and the young ones were a bit bored. The boys spent a great deal of time between the pool and the basketball court. They would have loved some nightly organized sport events in lieu of the lounge. The young women (18) were happy to tag along with us old people and do Karaoke and Silent Disco (fun). Our favorite stops were Rome (but we didn't consider it a stop since we were there 3 days before boarding), La Spezia (Cinque Terre was amazing), Nice and Corsica. We went into every port. I was not a fan of Sardinia as I found the city over run with graffiti and it didn't have the same feel as the other ports. Naples is not one of my favorites either, but we chartered a boat for the day and went to Capri and had our most enjoyable day there. Overall, I thought the value for the investment was amazing. We spent less on this cruise and were able to upgrade to a suite with a premium beverage package for much less than most cruises. I checked prices on future sailings and haven't seen as good a deal on anything at this time. I would recommend this cruise to my friends and family in the future.

Our dinner (Opus) servers were exceptional -- Xavier, and especially Naik, who deserves to become a head waiter. He was professional yet genuine. Our "bar server", Alexandra, was also exceptional, guiding us through the confusion of our Elite allowances, and being especially warm and patient. Kudos to all. Didn't like having to deal with Shore Excursions with loud music next door!

for a new ship, we had to report a creak when you stepped on the bathroom floor. maintenance was in our cabin twice and couldn't find the problem. the food choices in windjammer was fairly the same everyday and you had to walk to 3 different areas to get a full choice of the food. everything should have been in a central location. the wooden deck chairs in the smoking section on deck 15 were extremely uncomfortable. you sat down and slid to the back of the chair which made it impossible to use the standing ash trays

We have cruised over 15 times and this one has been the worst experience by far. The service of all the staff was excellent with the exception of an individual in the customer service area. The food variety was not what I expected when thinking of previous cruises, some of them with the same cruise line. The shows were not exciting for us, with the exception of the magic show all the other shows felt repetitive. At the end to make matters worst, a passenger decided to jump creating a mess for everyone else. We understand that the cruise line had a responsibility to stay in the area and search for the person but we were very disappointed and frustrated with what the cruise staff did to help us rebook our flights coming back home. They provided just a few computer and a couple of phones to make the changes. With hundreds of people in line waiting to use them. We never made to the front of the line by the time the cruise arrived into port. The cruise staff should have made the phones in the cabins available so we could call from there the airlines or activate the cell phone service so we could use our phones but they didn't do neither of those. By the time we were able to obtain cell phone signal and contacted the airlines we all were considered no shows and new one way tickets had to be purchased. Aside from having to book hotel, pay for taxis, etc. The additional expense for us and our two sons and girlfriends came to around $7,000 and the most disappointing thing is that the cruise line is not offering any help with all these additional expenses...

This cruise was the best that we’ve been on so far. We enjoyed the service, ports, and activities tremendously. The entire experience would be incomplete without the amazing work of the staff. Our waiter Anderson was fantastic. He made us feel at home except without all the worry or stress. Our assistant waiter Mihai, was just as amazing, remaining unbelievably happy no matter how many requests we gave him. Our room serviceman Made also made us feel at home. When we lost something in the trash he came and brought it to us immediately. What made the cruise even better was the kindness of the staff we only met a few times. People like Jose, Velina, and Humberto were very helpful and extremely friendly to us, providing us company when needed. Overall, the cruise was an amazing experience that wouldn’t have been possible without the fantastic staff.

International airline tickets should be purchased 120+ days early. I think the price of the excursions is excessive.

From my agent Cheryl helping me set it up, to the final day, the trip was great.

Overall best cruise experience we have encountered. Food in all venues was excellent, staff very accommodating and all inclusive pricing made it very pleasant without being nickeled and dimed.

The cruise left us with mixed experiences. As we have a long cruising history, we can compare, and unfortunately this particular cruise was by far not one of the best we've taken. The ship is aesthetically nice and has a lot of potential, however, the crew looked like they haven't had proper training (a lot of them mentioned that they were new) and their sloppiness spoiled most of our experience. Entertainment and activities on the ship were lacking as well. Main shows were nicely choreographed and very well organized, we enjoyed them. Ports of call were outstanding and did not disappoint.

This was our 13th or 14th Oceania cruise- have lost count. Each time the service and food has gotten a notch less (maybe since lines merged. We took a break for a year and traveled on Regent which was a delight. Went back this time to try Ocenia's newest ship, Sirena. Very disappointed. Regent was the best. Have reservations for Chrystal next year in addition to Regent Summer 2019 and looking forward to that voyage on Explorer (Regent) - great service and excellent food.