I have a cruise with MSC on 10/17/21 and have been trying to contact them about excursions. Every phone number I call for them rings once then hangs up. I try to login to their website and get an error when doing so. Is anyone else having these issues or can you advise me how to contact MSC? FYI, I sent them an email but with no response yet.
Contributor Level:
Deck Hand
Unable to contact MSC in any way.
5 Answers
Contributor Level:
Third Mate
Cruises - Cruise Deals | MSC Cruises (msccruisesusa.com)
I have no problem logging in. I also recently spoke with customer service at 1-866-420-3584
Contributor Level:
Purser
Originally posted by:
amaznjohn
I have a cruise with MSC on 10/17/21 and have been trying to contact them about excursions. Every phone number I call for them rings once then hangs up. I try to login to their website and get an error when doing so. Is anyone else having these issues or can you advise me how to contact MSC? FYI, I sent them an email but with no response yet.
That was pretty much my experience also. I finally gave up and decided that if they did not want my business, that was Ok with me. Besides, that introduction was just a preview of their customer service. I don't want to continue with that if that is the best they can offer. Otherwise, I would suggest you work through your travel agent to do your legwork. That's why I always try to book with a TA. A good TA has ways of dealing with the carp and getting answers. Their success depends on helping you.
Contributor Level:
First Mate
How was your experience trying the number that was posted previously (1-866-420-3584)?
Contributor Level:
Purser
I don't recall if I called that number. The experience was too long ago. It just wasn't worth
the effort and the rather poor reviews of MSC clinched it.
Contributor Level:
Purser
I have tried a couple of times and they were all successful. I wonder what's happening with you.
