March 17, 2019 Norwegian Spirit cruise to Morocco and the Canary Islands.
Upgraded for $300 from Inside to Ocean View- had banging from outside the ship
day and night. Tried to move, but they said ship was sold out. After days of no
sleep, they "finally" found an Inside cabin at 2:00 am and we moved all our
luggage.
That very night, water was leaking from the ceiling over half the cabin. It seems
they moved out a person in this cabin due to water leaking and that we "wouldn't
mind" if there was some water, as there was no noise. They knew in advance,
and yet still moved us.
Complaining to the ships hotel manager then sending a long letter to NCL, we
were offered $300 credit each and one year to use it. After 3 months, we are
starting a small claims court suit for $5700.00 including airfare and shore
excursions at each port.
Being Platinum NCL cruisers did not help one bit.
We will never cruise with NCL and hope we get a little satisfaction in small
claims court. Original cabin was 6528 which they admitted had to be worked
on when the ship got back to Barcelona. The leak caused the second cabin
to be out of service on the next cruise.
