THOSE OUTRAGEOUS SPA CHARGES...AND TIPS....

https://finance.yahoo.com/news/onespaworld-announces-contract-norwegian-cruise-114500306.html

Came across this..don't have to read it all, unless you want to..clearly, SPAS onboard cruise ships aren't operated by the cruise lines, and its even debateable if the employees or even the managers are theirs. Continuing on, theres several companies, one named STEINER, who provides "spa services and products" to over a dozen OTHER cruise lines world wide..Interestingly, the "products" are almost always the same.I came across several articles, which leads me to believe that there are very few cruiselines, if any, who actually have much to do with those spas, other than the fact they're physically onboard. Inquiring about prices and tips to virtually anyone on board might just get you in a conversation with someone who simply doesn't know what the contractual relationship is (like Guest Services) or someone trying to generate more personal revenue for his/her employees, like the SPA MGR. I could have posted MORE links, but this post would get even more unwieldy. Like I said elsewhere, that "built in" gratuity almost everyone pays is divied up amongst hundreds and hundreds of crew, most of whom never even see a passenger. That line for "extra" simply serves to sweeten the pot, and increase what those of us who worked back of the house in casinos called the "toke rate", added to the hourly rate for qualified emplyees. The ONLY way to reward an employee whom you feel deserves "something extra" is to put CASH in their hand...From one side of the world to another, GREENBACKS are a universal language.

15 Answers

I'm not surprised that the spa services are sort of a multi-level organization, run by an independent company. As someone else mentioned, I would guess that the cruise line gets a healthy cut of the spa revenue for providing the real estate, room and board.

To me, the pricing of spa services are astronomical. We spend quite a bit of time each year in the area of the world where most of the spa technicians come from. To put things in perspective, in their home countries, an hour-long massage by a trained/certified masseuse is $6-10. A half day spa splurge for the ladies with wine and multiple treatments, runs from $40 to $60. I don't think you can get out of a ship's spa for less than around $80 with a 30 minute treatment. Obviously, the economics are very different between a Southeast Asian spa and a cruise ship, but for me the value for money ratio is way too low to consider a ship-board spa.

The "Steiner Girls" are so famous onboard any cruise line they operate on as they are often "Besties " to the waiters and bar staff.

Have met some of them socially whilst off the ship.

Most party real hard and do things their mamma would not be proud of. (I am an angel)

Before I met my partner (Rosemarie) I was married to a Man, (Clive) and we went on many cruises together. Meeting the "Steiners" in Senor Frogs was a delight, as they were up for fun.

Never went to the onboard spa, I did get the hair done a few times for formal nights, though.

Good analysis...what I felt necessary to explain first was the relationship between certain services provided on cruise ships, that I would imagine most folks believe are provided by or at least controlled by the cruise lines themselves. THEN I was attempting to explain my understanding of the "system" whereby certain members of the crew get to reap the rewards of superior service...usually, put simply, THEY DON'T....The actual thrust of the post, as well as a previous one, was to attempt to explain how to tip, so the $$ gets to where you intended it. while thanking someone (usually a very few people) at the end of a cruise is understandable, greasing their palm EARLIER just might make a bit more eh??? Thats what we do, and will continue. I have no idea how many cruises I reported back as just plain GREAT, because certain bartenders, lead waiters and of course our steward, were put on the payroll EARLIER, rather than LATER...no way that I know of to quantify it, or measure it, but I know its real...

First let me state that I have never set foot in a spa, neither on a ship nor on land (yes, I'm one of THOSE kind of guys). However, just because I have no knowledge of a subject doesn't mean I don't have an opinion, uninformed as it might be.

I can see the cruise lines wisdom in this type of collaboration. First, the cruise lines provide onboard facilities that I presume the spa services may have to "rent", not unlike a salon or barber shop that rent's out chairs to the barbers and/or stylists.

Second, although they may provide uniforms and dictate codes of conduct, the lines don't have to incur the costs involved to provide the specialized training that a masseuse or their support staff needs to undergo. I have no idea how much training that type of work entails, but I imagine it has to be considerably more involved than what it takes to train housekeeping or waitstaff.

Third, I assume that since these providers are in effect "independent contractors", they would need to provide their own liability insurance, so the cruise lines could not be held liable if someone had their back thrown out by some overly aggressive masseuse.

Finally, I'm sure the lines get a lucrative cut from the sale of the spa providers exclusive products and services.

Obviously the spa service providers must be making out, otherwise they wouldn't be seeking out or renewing existing contracts. As for tipping for spa services..... I have no idea, and I'll never have to think about that.

Interesting information. Thanks!

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