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Posted: 3 years ago | 1159 Views

Sailings through July 2021 get Final Payment date pushed back

Last month I heard that Regent suspended bookings, I believe, March through April. These sailings were refunded automatically with no action on the part of the guest.

Well, my July cruise to Greece (which I booked last year) had a Final Payment due on March 4th, and I hadn't heard anything from Regent regarding that sailing.

So Thursday (Feb 4, 2021) I called my Regent Consultant to let her know that I want to fully cancel my booking. Well, she alerted me to an email that Regent had just sent out an hour before I made that call. It read:

IMPORTANT INFORMATION REGARDING YOUR UPCOMING CRUISE

DATE OF ISSUANCE: FEBRUARY 3, 2021

Dear Valued Guest and Travel Advisor*,

Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. We are modifying our payment schedule for voyages departing through July 31, 2021 — for any reservations that have not yet been paid in full, final payment will now be due 60 days prior to cruise departure date.

Invoices will not reflect the new final payment date. Cancellation penalties will remain at their current level until the new final payment date.

If you have questions regarding this matter, please contact us using the phone numbers below.

Sincerely,

Regent Seven Seas Cruises

Regent Seven Seas Cruises Reservations Phone Numbers:
• United States / Canada: 1.844.4REGENT (1.844.473.4368) or (954) 776-6123
• United Kingdom: 02380 682280
• Rest of Europe: +44 (2380) 682140
• Australia / New Zealand / Asia Pacific: 1.300.455.200
• Latin America / Brazil: 0800 400-3132 or +1 (954) 940-7486

Well, I was rather surprised, because this was exactly what I was waiting to hear. I normally check my email every week. However, since I checked it the day before, I missed it on that day. So my Final Payment is now May 2nd. But if I cancel before then, then I'll be subject to the penalties as if the payment had not changed. Which I think is unfair.

After talking it out with my RC I decided to keep the booking, and wait it out. I have learned that those who cancel before such announcements are made become subject to cancellation penalties and fees.

I did tell her that I am not really motivated to travel abroad this year (as the CDC recommends against international travel), or any travel onboard cruise ships until the pandemic has been declared over. But, I will wait it out, and see what develops by summer.

Regent seems to be responsible one, by not sailing any ships; while others like Carnival - who seem to not care at all Nervous - just book anyway.

That said, good luck to us all! Happy

Tags: Regent Seven Seas Cruises regent rss_mariner

8 Answers

Posted: 3 years ago

Totally understand the objection - but RCL Q is using the time to exercise and test protocols which are required by the CDC to be exercised on paying customers. (Granted this ship does not fall under US law at this time - but there are no US ports open to allow running these "cruises to no where" for foreign flagged ships). So a mixed bag. There is a requirement for all lines to eventually run test cruises with real paying customers - not just crews.

Posted: 3 years ago

Yes, I agree...our national response was MIA for a long time..The bottom line re cruise lines is clearly they don't want you to cancel....our experiences with both NCL and CCL make that clear...anything but issue outright refunds.....
Posted: 3 years ago

I think it's because many of those countries' response was on a national level, and not the State level like us.

I was watching the video of the Singapore's The World Dream "Cruise to nowhere" and thought that was a smart way to "keep it in a bubble".
Posted: 3 years ago

Agree!
Posted: 3 years ago

I think a lot of the cruise lines US position has to do with the CDC and a lot of the flack they took because they appeared to mishandle a few scenarios a year ago. Sort of came back to byte them in the stern ;)
Posted: 3 years ago

Apparently, Europe and Asia have a different view about cruising than the USA. It seems to be working for them. The number of confirmed cases on the ships were less than any elsewhere. We are lucky we are able to choose which companies we want to support or not by sailing with the ones we believe are responsible. Enjoy your adventure. Glad you got the information from Regent that you hoped for.
Posted: 3 years ago

The cruise ships that I learned that were sailing during this pandemic last year (and being grossly IRRESPONSIBLE, in my opinion) were MSC Grandiosa and Royal Caribbean International’s Quantum of the Seas.
Posted: 3 years ago

Okay so when I wrote this I actually thought that Carnival and others were sailing right now, just not their full fleet. I have now learned otherwise Surprised. I thought this because of videos of cruisers onboard ships between December of last year and at latest last month.

I believe now these may be local cruises abroad, like Singapore (which I know for a fact is doing "cruising nowhere" cruises), but not from US ports. So, my remark about Carnival is a bit off the mark.

Peace Happy

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