We have a cruise booked for January 2020 (11 day Southern Caribbean Cruise from Puerto Rico) and received a call last week that we will not have Room 1002 (Aqua Class ) and they cannot give us an Aqua Class Room. We booked this cruise on board this past January and were told they would be new Aqua Class Rooms. If they did not do these rooms why was our travel agent not notified until last week when the refurbishment was done by March. All Aqua and Concierge level rooms are sold out.
We will be an Elite Plus member by this cruise and I am disappointed that there is no response. We have been loyal Celebrity customers and am not very happy with the level of customer service we have received.
Have others had this occur and if so how was it rectified.
Thanks for any information you can provide.
Is there no Room 1002 on this ship?
