How Well Do Cruise Lines Accommodate Hadicap Passengers?

Have any of you traveled with someone needing extra help with mobility? Or, perhaps you yourself need extra help. Do you find that the crew goes out of their way to assist? I know that there are specific cabins for those in wheelchairs which is great. I know that elevators make getting around the ship easier. Is the handicapped passenger given seating close to the door in the MDR? Do you receive help exiting the ship in ports? On tenders? In the theater?

Tags: Handicap assistance on ships

39 Answers

Berlitz, in its panel preceding each ship review provides basic data on a ship's size and facilities. One of these is: "Wheelchair-accessible ratings". Broken into four categories, Best---This ship is recommended as being most suitable for wheelchair passengers., Good--Reasonable accessible, Fair--- Moderately accessible, None---The ship is not suitable.

Good to know that you have never had a problem.

FYI - another important consideration

On a recent northern European cruise, we noticed that RC provided excursions for both able and accessibility-needs passengers.

On our So.Pac cruise, we noted that Princess excursion descriptions were highly detailed as to number of walking steps, incline steps, terrain, and accessibility issues. This allows passengers to decide for themselves. Princess also offered small group excursions which are easier for physically challenged passengers who are not necessarily wheelchair-bound.

So it looks like some cruise lines need to do more to make life easier for hanicapped passengers.

Thanks for all your insights.

amikaa - We worked directly with RCL's accessible excursion desk when arranging our itinerary in Europe this spring. RCL reached out to each tour operator who promised us we would have a seat reserved at the front of the motor coach. One of the operators even put our last name on the reserved signage.

Thanks for sharing your experiences. I can understwnd how elevators are a problem as I have often had to speak up to others about letting a wheel chaired passenger in or out.

I always thought that those seats in the front row were for any handicap person. I get annoyed when able people plop themselves down in them. Many times I tell them they are for handicap people. If there aren't any passengers needing them, then it is fine to ask the guide if you can sit there.

I agree wholeheartedly and usually they do from what I see. Of course sometimes they are chatting with each other and don't notice.

I wouldn't give Norwegian an F. They get an A, from us anyway. I don't know what your experience was, but ours has always been good. Like I said, if you ask for help, you'll get it. We have yet to have an issue with service on any of the lines we have cruised on.

I agree with what was stated regarding booking as early as possible. Accessible cabins are in short supply. And as I learned from experience, don't let someone on the phone try to determine how disabled someone in your party is. If you need the cabin, book it. Don't worry about the person who is booking tomorrow. I know that sounds mean, but I let someone talk me out of a HC cabin once. The cabin we got was so small, my wife's rollator barely fit. Luckily, someone with a HC cabin didn't show up, and we were offered the cabin. Which we took possession of at around 11:00 pm.

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