Is anyone else having check-in issues?
What's going on with RCCL's check-in procedure? Diamond Plus members here...We've been trying to check-in for our cruise, departing on 9/27 out of Galveston. Since check-in opened, we've been getting weird answers, the run-around, no answers, "disconnected", and other misc. We even had one CSR tell us to "check our internet connection." The app, website, various browsers, different computers, and too many phone calls...nothing works. What gives? Conspiracy?
The issue is with choosing your arrival time at the port. Everything else is mostly working. RCCL said it was supposed to be fixed weeks ago. As of this writing, we are 63 days out. My guess? At 60 days or 59 days, the issue is "magically" resolved.
They have been playing pawn games ever since with their excuses while trying to check-in when the "normal" time period was open. Being blunt, most reps feel like they have been reading from a script. HELP!
Anyone else having issues?