Has anyone experienced their cabin category being downgraded AFTER cruisefare was paid in full?
I have never had this happen on any cruiseline no matter if I'm under deposit or PIF, so imagine my surprise when Carnival changed my cabin from a Premium Extended Aft Balcony (the large wraparound corner balcony) to an Extended Aft Balcony (large balcony on side).
We are booked and PIF on 2 B2B Canada New England itineraries for this fall; received notice of a ship change saying cabin assignments were TBD. When we got the cabin assignments we had been downgraded in cabin type and assigned to cabins in completely different locations than original booking.
I understand changing ships and reassigning cabins to align with the new ship, but not downgrading the cabin type when 1) booking is PIF and 2) new ship is larger than original ship so no shortage of cabins. The assignments on the new ship should have been cabin for cabin.
Calls to Carnival got no results - was told we could cancel with a $100 penalty or accept the new cabins - PERIOD. Spoke with a couple different supervisors (supposedly) and to Retention Dept - same answers.
Anybody ever heard of this? If so, any suggestions on how to get my original cabin grade restored? Or substantial OBC (or something) in lieu of?
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Category change
7 Answers
I'm not so sure about that - individual sailings may have additional disclaimers, but the generic contract published on their website (https://www.carnival.com/about-carnival/legal-notice/ticket-contract) says, in section 8, paragraph G:
"Specific stateroom assignments are not guaranteed. Carnival reserves the right to move Guests to a comparable stateroom for any reason, including but not limited to, ..."
..... and I'd continue pushing back. That they wouldn't offer OBC (which costs them nothing upfront) or even waive the cancellation fee is absurd, IMHO.
I agree, but given what the OP posted, he did...what would you suggest? I wrote to CCL exec office several months ago...certified...figured it was worth the few bux it cost to air my "problem" and make sure they got it..no answer...zero. I got over it...lifes too short...and the wall is harder than my head...
Ouch. I do not think there is much of anything that can be done here. They have made the hard call and some were negatively impacted ... unfortunately you were one of them. Ouch ... but the fine print in the contract does allow them to do this.
I'm not so sure about that - individual sailings may have additional disclaimers, but the generic contract published on their website (https://www.carnival.com/about-carnival/legal-notice/ticket-contract) says, in section 8, paragraph G:
"Specific stateroom assignments are not guaranteed. Carnival reserves the right to move Guests to a comparable stateroom for any reason, including but not limited to, ..."
The way I read that, they can move you to a "comparable" stateroom for operational reasons but not downgrade you without compensation. If your previous and current stateroom assignments are marketed as different categories, then it's definitely a downgrade, and I'd continue pushing back. That they wouldn't offer OBC (which costs them nothing upfront) or even waive the cancellation fee is absurd, IMHO.
Thanks - we don't enjoy CCL enough to move to another cruise, but will as last resort.
Considering I seem to have lost my casino rate statues, the money will not get us as much as it would have a few weeks ago, so double frustrating.
Yes, my original post did disappear so I posted again in hopes of getting it to "stick."
Thanks for reposting your response.
I love the corner wraparound balconies but not so much Carnival; we decided to tough it out because of the opportunity to experience Fall Foliage "Peeping" from multiple angels without leaving our cabin - guess CCL had other plans...
Have done Alaska a few times on HAL in the corner wraparound and consider them to be among my favorite cruises.
We had this issue with a ship change. It was a frustrating situation as it happened while on another cruise and our “time to react” elapsed. I called the “Diamond desk” and was scolded by the representative. Finally we were able to move all of the monies to another cruise entirely. Wish I could offer better information. Almost made us quit sailing CCL.
Several years ago, NCL made a ship change, complete with a cabin we didn't want and so on. Back then, things were easier to "fix"...and we did, altho I will tell you it was the weekend from hell getting it done, because we figured if we waited, the available cabin choices would have shrunk. We actually wound up spending more, not that it mattered. Turned into a nice cruise anyway.
Unfortunately, those days are over...We had to adjust one of 2023's CCL cruises a few weeks ago, ate the $100, and again, wound up spending more. We have the usual "personal person"...nothing could be done...and we tried..so what it comes down to my friend, is are YOU willing to let them do this? or tell them to pound sand...as if "they" care, because they don't. Nice way to spend "leisure $$" isn't it? FWIW, we've been in that corner wrap...it really is utterly amazing. nothing compares...
BTW, I thought your topic came up a few days ago, and I replied more or less the same, but the whole thing disappeared...weirdness....
Ouch. I do not think there is much of anything that can be done here. They have made the hard call and some were negatively impacted ... unfortunately you were one of them. Ouch ... but the fine print in the contract does allow them to do this.