We cruised on the Liberty Of The Seas in November of 2015. The cruise itself was great. While onboard we made the mistake of buying some pieces from the Park West art auctions. We were supposed to receive delivery in 8 to 10 weeks. It is now 18 weeks and no sign of our purchases. After emailing them through their website and receiving no response I sent a direct email to their customer service. I finally got a call from them shortly thereafter and was told it would be 2 or 3 more weeks. That was 6 weeks ago. Royal Caribbean has been of no help even though they allow them to operate on their ships. I finally did a search of Park West and found that they have had a number of complaints and a class action lawsuit filed against them. Do your homework before you decide to purchase. I wish I had. You will receive no help from the cruise line should you have a problem.
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Beware Park West Galleries
14 Answers
I have not bought art on a cruise ship. However have had some friends with horror stories from park west. They too received no help from the cruise line.
Only art I have from them were the free prints from my first cruise I went on. I was going to get them framed, but it is so expensive for the custom frames given the size.
My wife bought 3 items while I was in the bathroom. I was gone,maybe, 5 min.
I said that before I dropped $4K (C'mon honey -- free champagne. We won't acutally buy anything
)
We said that too, once upon a time
I will never buy art on a cruise ship
Never had a problem with their customer service either. We had an issue with one of the auctioneers, but it all worked out. In our favour.
Thank you for the information. We have little interest in onboard art because it really doesn't appeal to our taste. I do hope this works out for you. If it was charged to a credit card, you can probably lodge a protest with your cc company and refuse to pay the charge for failure to deliver.
Honestly, if I find a piece I like at a price I like, I would probably buy from them again.
When I just looked them up most of the complaints were from customers that had purchased on a ship and never got the order in the 90 days promised and when they calle PWG customer service was not good.