We cruised on the Liberty Of The Seas in November of 2015. The cruise itself was great. While onboard we made the mistake of buying some pieces from the Park West art auctions. We were supposed to receive delivery in 8 to 10 weeks. It is now 18 weeks and no sign of our purchases. After emailing them through their website and receiving no response I sent a direct email to their customer service. I finally got a call from them shortly thereafter and was told it would be 2 or 3 more weeks. That was 6 weeks ago. Royal Caribbean has been of no help even though they allow them to operate on their ships. I finally did a search of Park West and found that they have had a number of complaints and a class action lawsuit filed against them. Do your homework before you decide to purchase. I wish I had. You will receive no help from the cruise line should you have a problem.