DVCruise
Contributor Level: Captain

Anyone ever hear of a MOVEOVER SPECIAL?

I received this from Princess:

 

IMPORTANT NOTICES

***SPECIAL MOVEOVER OFFER *** 2 extra days for FREE!

Princess is extending a special offer to guests booked on the December 17, 2016 Ruby Princess sailing. Move to a 7 Day Mexican Riviera saling on February 25, 2017 Ruby Princess

And receive:

* 100% cruise fare refund (as refundable onboard credit)

* Extra 2 days of cruising for FREE!

* Complementary upgrade to an outside obstructed stateroom!

* Air change fees up to $150.00 per person

Princess air program will be protected

 

This is the cruise I gave to friends so I am not doing it, but first time EVER I've seen this .....

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9 Answers

Johngold
Moderator
Contributor Level: Captain

Sounds like an overbooking issue on one cruise to and under booked on another/

Anyone else ever heard this happen?

DVCruise
Contributor Level: Captain

I called to double-check and yes, your fare is refunded in full as an on-board credit...the pre-paid port fees etc are used for the new cruise with no extra charge for the 2 days. And YES, they are overbooked....Again, I can't take advantage of it this time but I told the rep that I am always open for that in the future!  I've always loved when the airlines give you vouchers if you'll take a different flight - about time cruise lines think about doing.

ashleebrown
Contributor Level: Captain

Wow! That sounds like a great deal. I wouldn't be too thrilled about postponing vacation for 2 months, but that sounds like quite a deal if you're a booked passenger on the overbooked cruise.

I wonder how that happens?

DVCruise
Contributor Level: Captain

No clue ... had never heard of it before but I love the concept. For me being retired, rescheduling is no problem.

BonMike
Contributor Level: Captain

That wouldn't work for us because we book holidays, and airline tickets so far in advance that we wouldn't be able to change. We can't always change vacation time from work either.

BDRebel
Contributor Level: Captain

Princess has a bad habit of overselling their cruises, and then scrambling to redistribute the passengers -- offering discounted downgrades, move-over offers, etc.

 

DVCruise
Contributor Level: Captain

It's a "good habit" if it works out for the cruiser lol.  Wonder what they do if no one agrees to "move-over"?

BonMike
Contributor Level: Captain

I'd be willing to do it if I didn't have to worry about flights and work vacation time. We've experienced being asked to take a different flight because of over booking. One time we did take the offer and we arrived a few minutes earlier at our destination, were bumped to first class and were given a future free flight from Delta. It worked out great!

BDRebel
Contributor Level: Captain

I have mixed feelings on it. Yes, it will save the passenger money (in most cases quite a bit), but it takes away the anticipation of your trip.

I had been looking forward to a balcony cabin on Emerald. A couple of weeks before the cruise, they offered a downgrade with a generous refund. I took it (it was my choice, I could have turned it down) and ended up not enjoying the cruise as much as I would have otherwise.

 

The method that they are using is nothing more than a modified pyramid scheme that is bound to come crashing down. It seems that it would be better to deliver on expectations at a higher rate than to offer highly discounted substitute cruises. The line wins by taking in more money, the customer wins by having their expectations met.

 

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