Hometown: Eastern Oregon
Joined: 03/20/2014
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About Mishelle

I first cruised in the late '80's and loved it! Amazing food and service! Cruising is not what it used to be but still always an adventure! Past Cruises... Azure Seas 1989 - Admiral Cruises Viking Serenade 1990 - Royal Caribbean MS Sunward II 1991 - Norwegian Cruise Line MS Zuiderdam 2003 - Holland America Line MS Westerdam 2006 - Holland America Line MS Eurodam 2014 - Holland America Line Costa Deliziosa 2018 - Costa Cruise line


Mishelle's Past Cruises

Costa Deliziosa

January 2018 - 10 Night Western Caribbean (Ft. Lauderdale Roundtrip) Cruise on Costa Deliziosa

Costa Deliziosa Jan 13 2018 10 day Caribbean Cruise

We had many customer service issues. None of which should have happened. The great banana hunt! I was getting leg cramps and repeatedly asked buffet, room service and customer service for bananas. They all said they didn’t have bananas. Really? After another agonizing talk with customer service, we got two bananas. Low and behold, on fourth day, buffet had large bowls of bananas! And they were gone at 09:40 – both the bowls and bananas! Three days later, we received 2 more! Desperate times call for desperate measures! I Started each morning with banana coladas (double the bananas NOT the liquor!) The Diario di Bordo. Comes late evenings for next day. Found out what time excursions are at that time. A bit concerning to me as there is no coffee available on board ship before 07:00. Had to call customer service as soon as I realized this and insist on 06:00 coffee service for following morning! Very upsetting to me as I did not expect the timing issue or the reluctance of customer service to help me. I did manage to get this done after raising my voice and insisting. Totally not necessary for them to allow the issue to escalate like that. We later spoke with Ciara during “hospitality time” and she told us that the room service time adjusts depending on ship’s arrival time in port. So if reaching port at 08:00, then room service is available at 07:00. If ship arriving at 07:00 then room service available at 06:00. If arriving at 06:00 then room service at 05:00. HOWEVER, we attempted to get 0600 coffee room service the morning we arrived in Roatan ( 07:00 arrival time). Room service DID NOT deliver until 06:50. Also, we always ordered 2 coffees, 1 hot milk, 2 hot coco packages, 1 OJ and sometimes croissants each morning. They had 9 mornings to get this right and they never did. So my conclusion is that this department is not customer oriented and needs a robust overhaul! (btw, we continued to tip the delivery person each morning in spite of this)

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Mishelle's Tips

Costa Maya (Mahahual), Mexico - Costa Maya: two ships in port. (HAL arrived at 12:30.) Very nice port area. Dolphins, flamingos, & parrots. Lots of shops and restaurants/bars. First one we ate at watered down the wine! Hope they used bottled water! Second one, down by the little beach wonderful spot! Started raining on way back to ship and we were drenched! Had to take off my glasses to see!
George Town, Grand Cayman - Grand Cayman: Five ships in port. Very crowded. Turtle farm and rum cake factory tour. The turtle Farm was very crowded and I felt we didn’t get the full sea turtle experience I had on a previous cruise 15 yrs ago but it was still entertaining thanks to our guide! Made for an interesting trip and we made great acquaintance with our bus-mates!
Coxen Hole, Roatan, Bay Islands, Honduras - Roatan: one ship in port.(Us!) It stormed all the previous night and it was truly torrential! Amazing experience! It’s been said that there are two kinds of people when it rains: some who get wet and some who FEEL the rain!! The port was very nice. It rained lightly through the morning and was cloudy during day. You don’t need to pre purchase “swing” tickets. They are same price ashore. It’s actually a ski lift. We took a lot of pictures on there. We really enjoyed the beach... walked to the end and had a nice spot to ourselves.
Belize City, Belize - Belize: one ship in port.(Us!) 20 minute tender to shore. Diario di bordo warns of crime and to be vigilant. Sure enough... went to shops and restaurant in port. Ordered cocktail at entrance of a restaurant to the right. Then went in for an appetizer and more. When we settled the bill, we walked out on dock for pictures and as we walked back, a restaurant worker said we still owed for the first drinks ordered at entrance. We knew that was b.s. but paid it with no extra tip. We had observed another table having problems with a credit card and one of the gentleman went back to ship for cash. In hindsight, we wonder now if there was another fleecing under way.
Key West, Florida - Key West: one ship in port. (Us!) It was cold and windy but we still enjoyed walking around and stopping for appetizers. Everyone was friendly! We even saw a newly married couple, in full bridal costume, returning to our ship! They got married in Key West! What a wonderful memory for them!
Cozumel, Mexico - Cozumel: 2 ships in port. We docked at the “down town” port and walked throughout town with another couple we made acquaintance with on the ship. The other couple had been there before and also to other areas in the vicinity. It was a sleepy Sunday and enjoyed the park and appetizers at a nearby restaurant. We really did enjoy this port. It had an “Old Mexico” feel.

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