January 2018 - 10 Night Western Caribbean (Ft. Lauderdale Roundtrip) Cruise on Costa Deliziosa
Costa Deliziosa Jan 13 2018 10 day Caribbean Cruise
We had many customer service issues. None of which should have happened.
The great banana hunt! I was getting leg cramps and repeatedly asked buffet, room service and customer service for bananas. They all said they didn’t have bananas. Really? After another agonizing talk with customer service, we got two bananas. Low and behold, on fourth day, buffet had large bowls of bananas! And they were gone at 09:40 – both the bowls and bananas! Three days later, we received 2 more! Desperate times call for desperate measures! I Started each morning with banana coladas (double the bananas NOT the liquor!)
The Diario di Bordo. Comes late evenings for next day. Found out what time excursions are at that time. A bit concerning to me as there is no coffee available on board ship before 07:00. Had to call customer service as soon as I realized this and insist on 06:00 coffee service for following morning! Very upsetting to me as I did not expect the timing issue or the reluctance of customer service to help me. I did manage to get this done after raising my voice and insisting. Totally not necessary for them to allow the issue to escalate like that. We later spoke with Ciara during “hospitality time” and she told us that the room service time adjusts depending on ship’s arrival time in port. So if reaching port at 08:00, then room service is available at 07:00. If ship arriving at 07:00 then room service available at 06:00. If arriving at 06:00 then room service at 05:00. HOWEVER, we attempted to get 0600 coffee room service the morning we arrived in Roatan ( 07:00 arrival time). Room service DID NOT deliver until 06:50. Also, we always ordered 2 coffees, 1 hot milk, 2 hot coco packages, 1 OJ and sometimes croissants each morning. They had 9 mornings to get this right and they never did. So my conclusion is that this department is not customer oriented and needs a robust overhaul! (btw, we continued to tip the delivery person each morning in spite of this)
