The itinerary was great. Embarkation was a nightmare. NO information, lines that were over a quarter mile long over a broken-down pier, under the hot sun, which lead to a tent with tables set up in front of lines that were thousands of people long waiting to register. No information was given about the ship, we had no idea where anything was. We didn't even get a map like you get at DisneyWorld - we had no idea at all even where to go and get food.