Service not so great

Item: Norwegian Epic
Rating: 3
Author: mindyhall

Norwegian Epic Cruise Review to Caribbean

mindyhall

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 48

Overall rating:

3 out of 5

Verified Review

14 Night Eastern & Western Caribbean (Port Canaveral Roundtrip)

Sail date: November 12, 2016

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 12312

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

This is the first cruise review I have ever written. I have been on NCL a few times and have loved the cruise line. This cruise was different then any cruise I have ever been on. While the variety of restaurants was fantastic, a few times the service was not so good. It took for ever to get our food and they messed up our orders. Our cabin steward was so good the entire time, he just never exchanged our wet beach towels. I'm sure he would have if I had asked.The worst part of the cruise was trying to get a drink. We never had a waiter come to where we were sitting, to take our order for a drink, the entire cruise. We had to go to the bars to get one, and the wait times to get your order taken was at least 10 minutes every time. These poor bartenders were running their butts off. It just seemed like the entire ship was way under staffed.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Very slow and very under staffed. Super nice though! strange thing I observed was 2 supervisors all over the ship for the 2nd and 3rd day being very mean and yelling at the bar tenders. I thought that was pretty unprofessional to do while there was guests standing there and watching.

Ship Quality

1 out of 5

Hated the bathroom set up. I don't like people to see me on the toilet. the only place you could walk around the ship was the pool deck on level 15.

Cabin / Stateroom

5 out of 5

Steward was awesome.