Advice

Norwegian Epic is an extra large ship, carrying 4228 passengers and 1690 crew, and sails from Barcelona, Spain and Port Canaveral, Florida.

Price: $     Size: XL     Built: Jun 2010    

Recent Review

More reviews
4 star
4 star
4 star
4 star
empty star

Norwegian Epic

capital133 reviewed 5 days ago

What people said about this ship:

"He wanted to see the Blue Man show and I wanted to goto the Ice Bar and the Aqua Park." in 127 reviews.

"The food was ok, the entertainment in the dining room - we saw the same show - 3 times!!" in 58 reviews.

"The specialty restaurant s were fun and different and were just enough to..." in 19 reviews.


1027 reviews from our community



4 star
4 star
4 star
4 star
empty star
4 out of 5

Norwegian Epic

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

The cruise was excellent. The staff in terms of friendliness and attentiveness is second to none. The ship was immaculately clean. The ports were interesting (much better then the Caribbean) and the weather was in the sixties.

The ship itself was built without much thought or planning:

In the Beatle showroom there are oversized chairs for 25-30 with the other 170 people standing

The showroom seats 650 on a ship with over 4000 passengers.

The main lobby seating is totally inadequate for the events. Sit on floor or stand.

And, of course there is no bathrooms in the stateroom. There is a cubicle for washing, there is a cubicle for shower and there is a cubicle toilet.

     The food was good, better then average in the main dining rooms. The specialty menu's are to limited and needs to have some change or variation.

     The shows were very good; the Circus show was fabulous, Priscilla was excellent, as was  Burn the Floor.

Read Full Review

Was this review helpful? 6
3 star
3 star
3 star
empty star
empty star
3 out of 5

Bargain Price = Just OK

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

The price got our attention for this cruise since it was such a good deal. If we had paid more, we would have not been pleased.

 

The Epic is a HUGE ship that seems to be not well thought out given the number of guests that it carries.

 

The positives:

     - The decor and cleanliness of the ship are excellent

     - The cabin was very comfortable (large balcony - deck 9) 

     - The food and service were generally not bad

     - The ports of call were great and were an excellent experience for us

 

The negatives:

     - Entertainment required reservations but were quickly filled up

     - The desserts and the coffee were not up to par

     - The "Ultimate Beverage Package" did not cover many things 

        such as specialty coffee, fresh-squeezed juice or bottled water

     - The O'Sheehan's restaurant was a big disappointment - poor service and

        low quality food (the prime rib was the exception - it was great)

     - Nearly every port required a "transfer" to get to the city or attractions

     - Shore excursions seemed very over-priced

       (booked tours from non-NCL sources except for one)

 

Overall, we will continue to cruise with NCL, but not on the Epic or similarly over-sized ships.

Read Full Review

Was this review helpful? 2
3 star
3 star
3 star
empty star
empty star
3 out of 5

epic

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

They now charge a fee for room service ......They need to change that !     It will make a difference if I use them again .

Not enough seating for events or eating .

Show cast talented ! Really enjoyed the shows !

 

Read Full Review

Was this review helpful? 4
Third Mate
3 star
3 star
3 star
empty star
empty star
3 out of 5

disappointing, unacceptable stateroom

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

The NCL Epic ship is attractive after its recent facelift. However, unfortunately, the overwhelming memory of the ship is a very negative one. The bathroom situation is utterly unacceptable. The toilet and shower are individually enclosed with a glass wall and door. You step out of both into the small room foyer entrance. There is no bathroom per se. Each component is separate. The sink is "in" the room itself.  Even though there is a cloth curtain, essentially there is zero privacy to use the toilet and shower.  This is uncomfortable and awkward if one is traveling with a friend as I was. But I was also traveling with a couple who has been together for years and they, too, were very upset about the bathroom (or lack thereof) in their room. The room also was tight due to the presence of a  large curved couch which I assume would have served as a third bed had one been needed. It was in the way and proved to make the room much too tight for 2 adult women to share, especially when one was blow drying hair or applying makeup at the small vanity area. The shows were good, especially the Priscilla Queen of the Desert and Beatles shows. The food in the specialty restaurants was very good, especially Cagnys Steakhouse. The rest of the food options were all good, standard cruise ship fare. The onboard entertainment offerings were barely satisfactory. With so much time at sea, including 3 straight days, there should have been more fun (free) options which would not have required payment. Thw lack of options drove me to spend about $500 in spa services. I understand the passenger language barrier challenges, but would have appreciated more games or entertainment options than pay-in bingo, blackjack and poker tournaments, moreover when  bingo cards were pricy at $39-59. We were unable to make our stop at Tangier due to weather, which was not NCL's fault, but many passengers were inconvenienced and no extra onboard perk was offered in exchange. The demographic was older folks, few children and virtually no 30-somethings. The passengers were mostly Russian and Asians. In short, the ship was nice, the shows and food was good, the at sea entertainment was lacking, the cabins too small even though we had a balcony, but the bathroom situation was horrible and cast a pall on the trip. I would not recommend the NCL Epic for this reason.

 

 

 

Read Full Review

Was this review helpful? 11
3 star
3 star
3 star
empty star
empty star
3 out of 5

Floating LasVegas Hilton

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

No gorgeous stepping lobby, but plenty card game tables, good theater, good foods restourants (except Japanese Teppan & Sushi, Chinese) 

The ship too big it is easy for finding out the ship where located in the harbour.

But the most impressive thing, still Spain.is Marine Kingdom in the Mediterranean and Spanish Islands, they have big enough port faclity for this big ship.

 This was the first visit to this country, my image in my brain, it's for bull fighting and Don Quixote, that was nonsence. every anchorages looked like Wikiki Oahu, newer big glass buildings and palm tree roads, except Tangier Morocco.

At Chiristmas, New year season, majority were Spanish + Portugal speaking people, over 2000/4100.(capacity 4200), the entertaiment manager Jill (Edinbourgh born lady said), she speaks Spanish. Everlasting spring Canary Islands、you need swim suits and T-shirts.

 

Read Full Review

Was this review helpful? 1
1 star
empty star
empty star
empty star
empty star
1 out of 5

Refrain from booking an international cruise with NCL.

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

Booked this cruise for a holiday family vacation. Booked everything from the actual cruise, to flights, airport transportation, and shore excursions through Norwegian. Needless to say that this was not an inexpensive vacation. 

 

When we arrived at Barcelona the airline did not bring four of six luggages from Miami. Although, it was the airline who did not physically place the luggages on the plane, I did no business with the airline and Norwegian should have more control of making sure luggages get to the city of port. Four people boarded the cruise chip with no clothes.

 

When we went to guest services, they refused to take any responsibility and offered $200 onboard credit. $200 for four people/ 3 room reservations. We had no other choice but to purchase clothes at the gift shop. As if the fact that they carry no real variety of clothes, any decent sweaters for the cold, and no undergarments, a shirt was approx. $80 and pants no less than $120. Norwegian refused to give us anything other than $200 onboard credit for the entire cruise for four people without luggage. 

 

When I asked what the policy was for lost luggage and onboard credit, they said it was $200 per room/reservation. When I explained that we had 3 staterooms, Aminta, the guest services manager, said that she would have to get back to me. After chasing for her, she said we were not applicable because we had only made 1 bag claim (well, of course why complicate things and make 1 instead of 4). 

 

I had to cancel shore excursions because my grandfather did not receive his medication and could not walk anywhere due to heart problems. In addition, he was feeling short of breath and we had to visit the medical center on board. After explaining the situation, they still charged us with the consultation and cost of medication. 

 

I spent more time at the guest services desk than anywhere else on the cruise. The staff did not seem to make our serious luggage problem a priority. We had to check in regularly to make sure they would reach out to the airline/airport to check on the status of our luggages. 

 

After four days without any clothing, we received our luggages to find out one was still missing. I called Tamera De Beer, one of the guest services coordinator, to find out Norwegian had been giving the airport/airline the wrong information about the last luggage. One person did not have luggage all cruise long because of the incompetence of the Norwegian's staff. 

 

In addition, reserving specialty restaurants was impossible. We managed to get one dinner at 5:30 PM and not at the restaurant of choice. Restaurant service was poor, even when the restaurant was not at maximum capacity. 

 

Overall, the worst cruising experience I have had. 

Read Full Review

Was this review helpful? 10
3 star
3 star
3 star
empty star
empty star
3 out of 5

My average rating is exceedingly generous

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

I did not enjoy this cruise.  The Epic is a poorly designed ship.  I admire NCL's attempt to think outside of the box, and certain features were well-designed.  For instance, I liked the open atrium area, along with the "lookout" point over it from the Irish pub, as well as the waterslides.  The flip side is that there is very little space on the upper decks for passengers.  My favorite parts of a ship are usually the outside decks on the bow and stern, but on Epic, these are not available.  Most of the bow is reserved for "Haven" customers (with the exception of the fully-enclosed buffet area), and the stern is blocked by a giant movie screen.  Other puzzling elements are the two-story window looking over the stern in Manhattan dining room, the bathrooms overlooking the water on the pool deck, and the insufficient number of elevators (8) for a ship holding 4000 people.

 

Other than the design of the ship, I give the crew credit for trying to manage the ship at full capacity, though the hostesses at the main dining rooms require a serious attitude adjustment.  Even then, many crew members (e.g., bartenders) seemed listless and disinterested in serving passengers. Few crew members seemed interested in doing more than the minimum amount of work.  "Average" was the best we could expect, though I recognize they aren't used to dealing with ships at full capacity.

 

This is my third cruise with NCL, so I know they can do better; otherwise, it would definitely be my last NCL cruise. 

Read Full Review

Was this review helpful? 6
Purser
3 star
3 star
3 star
empty star
empty star
3 out of 5

EPICly too Big

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

This ship has 4400 passengers, 1700 crew, is 19 stories and a theater that seats only 800.  That explains a lot.  They have crammed every space to put more people on board and the theaters, to bars, to dining rooms can't handle the capacity with the grace and excellence expected on a cruise.  It is TOO big and the rooms inconveniently have glass showers and toilet areas with little privacy other than a curtain rather than a bathroom enclosed area.  No bank of center elevators cause walking up to 15 to eat or down to 5/6 for dinner shop etc. a bit tough on the legs for stairs with many older passengers who needed the limited elevators.  Staff is great but the flaw lies in the design trying to put too many passengers on a big beautiful ship that the venues can't accommodate. Although have taken NCL before and may again, I will NOT ever take a ship with this design. 

Read Full Review

Was this review helpful? 4
Third Mate
2 star
2 star
empty star
empty star
empty star
2 out of 5

Poor customer service

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

This was our family's fifth cruise and the second one with Norwegian.  We did not like the design of the cabins with the shower on one side, the toilet on another, and the rest of the cabin separated by a curtain with the smallest sink right in front of the bed.  In one cabin the mattress smelled like piss which had to be changed.  The cabin also smelled of smoke.  As a matter of fact, the theater always smelled like smoke, when we went there for a show or to exit the ship during our tours.  Pictures with the captain was a disaster.  We were told in advance that he does not shake hands.  He not only did not shake hands, but he barely acknowledge us, he had a bad attitude.  Even my children commented on his attitude and the attitude of the rest of the staff. It was obviously that the poor customer service and bad attitude displayed by the staff was a reflection of the leadership.  We wrote a letter to them addressing all the issues we had, they sent us a poor reply only addressing the handshaking comment, indicating that it was policy for the staff not to shake hands.  This was a 30 minute photo session, it would not have killed the captain to shake hands and immediately sanitize or wash his hands after the session.  But even if he did not shake hands, he should have had a better attitude by addressing the guess who came to take pictures with him. My daughter had an appointment with the hair stylist and she was late.  We had another appointment with the photo studio and wanted to see a show, we had to change our scheduled and missed the show. The stylist barely apologized.  The service at the complementary restaurant was always slow with staff who had poor attitude.  We saw waiters picking their nose or not covering their cough.  The cruise was not what we were expecting.  All of our other cruises had happy staff who provided great service.  Our cabin attendant was the only one who provided the service we associate with cruising.  The operator always provided bad information after putting the caller on hold for a very long time each and every time.

Read Full Review

Was this review helpful? 8
2 star
2 star
empty star
empty star
empty star
2 out of 5

Monster ship

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date:

We chose this particular cruise for the destinations; Morocco and the Canary Islands were places we had not yet visited. We booked a Haven Spa suite admittedly  without fully undestanding what "spa suite" actually meant.  In my world, "suite" connotes roomy accommodations with a place (perhaps a desk) to work or at least a place to sit and relax.  In reality the spa suite consisted of a strange round bed and a jacuzzi tub at the foot of it.  There wasn't even a chair in the room (unless you count the chairs on the veranda).  The bathroom area was separated by a flimsy curtain.  Each time the toilet was used the light came on  and stayed on for several minutes--a real  annoyance in the mIddle of the night.  Our steward and butler were great; they kept our room well cleaned and stocked with Nespresso coffee.  The Nespresso coffee maker was a nice touch!

 

The ship itself is enormous, however there are  no real places  to sit and relax that are not connected to some sort of bar.  It is as if every square inch of the ship is devoted to accruing revenue.

 

The excursions were well planned and executed.  The highlight for us, the Alhambra, went off as planned and was worth the 9+ hour day.

 

We like the Garden Buffet very much.  The food was imaginative, plentiful and the pleasant staff worked tirelessly to keep the tables clean. The other restaurants were more average in quality and service.

 

We saw one show, Prscilla, Queen of the Desert and found it entertaining and very professional.

 

It was our first, and most likely last time taking one of the "mega-ships".  They really are just too big; we always felt a little embarrassed when returning to it at the end of an excursion.

Read Full Review

Was this review helpful? 4

1 - 10 of 1027 reviews

More about Norwegian Epic


Features and Amenities

Explore 46 features and amenities on this ship.

Explore Features and Amenities

Cabins

Norwegian Epic has 2114 cabins and 38 categories. Explore each cabin type and read cabin reviews from the community.

Explore Cabins


Deck Plans

Explore the 19 decks including cabins and venues for each deck.

Explore Deck Plans

Popular tips for Norwegian Epic.


the ship itinery was excellent . it would show who and what going on. my suggestion for first timers is to bring your luggage aboard with them so they can change and be comfortable and not wait till 6pm for the luggage to arrive by staff, theyre to many passenger to expect luggage to be in room.

We wish the ship would have allowed us to buy pictures at a later date online. They are very expensive and most of the time at the end of the ship you have spent all your money. We know we would have bought online at a later time if we had the opportunity to do so.

Get a room near the front, the forward elevator goes right into the buffet, and don't miss the free liquor tasting each night at 8, they give out increasingly better scotch in the liquor shop each night.

Roll Calls


Norwegian Epic

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail Date: Nov 12, 2016

Ship Name: Norwegian Epic


68 Ship Mate app members

View Roll Call

Norwegian Epic

10 Night Canary Islands & Morocco (Barcelona Roundtrip)

Sail Date: Mar 06, 2016

Ship Name: Norwegian Epic


58 Ship Mate app members

View Roll Call

Norwegian Epic

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail Date: Nov 19, 2016

Ship Name: Norwegian Epic


57 Ship Mate app members

View Roll Call

Forum Posts


sunshine
sunshine
Deck Hand

1 Post

Norwegian Epic

Topic: Ships
Posted: 5 years ago



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.