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Norwegian Epic

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Price: $     Size: XL     Built: Jun 2010    

Recent Review

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3 star
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April 5, 2015

jeffreysimon411 reviewed 7 hours ago

What people said about this ship:

"After the Blue Man Group there were nights that I had nothing to do." in 123 reviews.

"Dinners in main dining room s were enjoyable but the 2 paid dining options we were..." in 48 reviews.

"We did n't eat in the specialty restaurants, but found the food to be good overall." in 15 reviews.




811 reviews from our community




KentuckyCrew
Third Mate

1 out of 5
1 star
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Worst cruise I have ever taken!

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

The Blue Man Group was the only reason that I booked with Norwegian.  I booked over a year in advance and received emails almost daily from Norwegian over every little thing.  They did not seem to be concerned to notify people that The Blue Man Group did not renew with Norwegian and would no longer be onboard.  I purchased the Ultimate Dining package for all of us and was sadly disappointed in that also.  It took so long for our dinner each night that we missed what few shows were available.  We tried to make our online reservations online before the cruise but that option was not available.  The first day aboard, the reservations system was messed up.  Our room key cards did not work half the time and we would be locked out.  The art gallery people were extremely pushy.  Our room did not get cleaned everyday and on the days it was cleaned, it was close to evening when it was done.  Twice, we had to ask for towels because our room steward removed the dirty ones and did not leave clean ones.  All in all, this was the absolute worst cruise I have ever taken.  Never again, will I take a Norwegian cruise.

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Byrnath
Deck Hand

4 out of 5
4 star
4 star
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quite enjoyable

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

Not my best cruise experience, but was quite enjoyable.

The best entertainment offers were too expensive. Thankfully, good free entertainment was available. The balcony stateroom was quite cramped... the sink was barely large enough to wash hands in., no reclining lounge chairs. Public bathroom equipment was partially functioning and were lacking in cleanliness as a rule. Other than that it was good enough that I would consider another cruise with NCL.

Recently returned from a 7 day cruise on the Celebrity Reflection.... it was Awesome !  I've had over a dozen cruises with Carnival, Royal Caribbean and Princess, this was my first NCL as was the Celebrity.  Celebrity has the others beat in all respects.

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2 out of 5
2 star
2 star
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Staff Issues

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

The studio room is fabulous and the food was superb, but the staff was not on their game at all. They were not prompt with anything - I actually had to remind them that I was on vacation and shouldn't have to ask more than 3x to fix something broken (my cabinet broke at least 4x while I was there). They also will give you a hard time when you request your sheets to be clean. If you need directions, good luck! The staff will point "go there" and you are still wondering where "there" is.... Lazy staff... Poor experience. 

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dn33hex
Purser

5 out of 5
5 star
5 star
5 star
5 star
5 star

Great ship, great company

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

NCL EPIC is great - not only in dimensions, but in service, amenities, excursions offered and organized, almost nothing to complain about.

The only drawback of a big ship - rather difficult to disembark when not docking to the pier (using small boats instead).  That was a real frustration.

Other than that - no problems, very pleasant trip. There were 3 of us - my wife, grandson of almost 9yrs old and me. Thus - very limited nightlife experience, extremely extensive early morning experience (thanks to our grandkid). But, even though we with my wife are two owls, we still had a very pleasant time - so much things to do with kid. Everything is clean and convenient. Pool areas, slides, various sports and games, shops, etc...

First day felt a bit crowded (4K passengers, if I am correct), all roaming around - which is understandable. However, from next day on - all was pretty normal, like on any other (smaller) cruise ship.

Specialty restaurants are OK, but this ship/cruise just confirmed my previous observations - stay with standard (complimentary) restaurants and buffet and you will be just fine. No ship's steakhouse can beat NYC Old Homestead, for example. Two main restaurants are surprisingly non-packed, nicely decorated, with gorgeous windows (and views from them). Food was great, service as well. Wine selection is the same in ALL restaurants (special or complimentary), can not tell of all, but wines we had were fine.

It was our second time on NCL, but first time with the kid, so - hard to compare. This cruise is very well suited for people with kids. It even has something like a latch-key (called Splash Academy). Our kid all the time refused to go (although he is very much social), however on the last day he went there and we could not get him back till it closed - he wanted to stay there. Obviously, he had fun.

I can not tell about GYM (although, it was big): kids under 16 are not allowed, I had no time to go there alone.

We have balcony, which is rather big (compare to other ships). We always trying to have it and always underutilize it. Nevertheless - nice to sit there and look at see or night sky.

Very good bathtub!!! better than on any other ship (Holland America Zuiderdam has the same, but NCL feels better, cleaner, newer).

Separate toilet room. Although, it is separated by the glass door/wall from the suit itself, not much of advantage, but still - some privacy.

Excursions were well organized, but again: if not first time with the kid, we would use a taxi to the beach as we usually do. Or, better yet - would stay on the ship to have all the ship to ourselves (almost). 

Final disembarkation was charming! Including the bus to MIA airport.

Overall - we can not stop re-living it, and already thinking of the same (contingent kid's availability).

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gdstory
Purser

4 out of 5
4 star
4 star
4 star
4 star
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Very Good

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

Although it was a good experience for our boys, it was very disturbing to discover that you had to pay to bowl and the video games for the kids cost and to play pool cost as well.

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1 out of 5
1 star
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worst cruise ever

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

The only good thing was the food.employees were miserable, ship didn't have anything compared to carnival. I would never ever go with that company ever again.The ship smelled like mildew. They cut off TV and electricity after midnight the day before you leave.

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3 out of 5
3 star
3 star
3 star
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Very enjoyable experience. Great family vacation.

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

Very enjoyable experience. Great family vacation.

I like the itinerary, the food was great. Our cabin was very comfortable. Great location of our cabin. It was quiet. Corridors were quiet too. Shore excursions were fun and very well organized. We did three excursions: Jamaica, Cozumel and Everglades and we had a great time, they were worth the money we paid.

Entertaining was not too good. The bluemen show was canceled and we had only two different shows for seven nights! Every cruise I have done we had a different show each night.

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lerianix2000
Third Mate

2 out of 5
2 star
2 star
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Over Priced,No Variety in Foods, Poor Customer Service

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

We just arrived from a 7 days cruise on board the Norwegian Epic. With  Ports of calls Ocho Rios, Jamaica, Grand Cayman, Cayman Islands and Cozumel, Mexico. It was our first time with Norwegian. 

Comparing it with other Cruise lines we have travel with before such as Disney Cruise, Royal Caribbean, and Carnival. Norwegian Epic come in last Place.

Here is why...

Keep in mind I have a Wheel Chair Accessible room which I have to pay more from the start for a room that is suitable for my needs. This room in comparison to the other mentioned Cruise Lines is much smaller. The hall ways are very narrow making it difficult to get around specially when housekeeping carts are out.

The Staff never has a clear answer to basic ship information, The food was the same all through the 7 days. Now that gets old real quick. 

The shows were aimed for the real Senior Gusts with 60's Music

The Pools including the adults pools were Extremely Small.

****Note**** If you are wheelchair bound be aware of the word "Tender" At the time We booked the cruise they told us about Tendering to Grand Cayman which you will assume they have everything set for their Handicap Guests.

It wasn't to the night before arriving to Grand Cayman that we were told that unless Grand Cayman's Tender service was available I may not be able to get off on The Island because their own tenders you will need to actually go down (walk on your own) a flight of Stairs. Keep in mind we paid for 3 Islands or Ports of Call to get off on and know you are told You may have to stay on board because we can't offer you a way off the ship. "Really" Why was we not told at time of booking Specially when requesting and paying extra for a Wheelchair Accessible room?

If I were you I  would really consider some other line before Norwegian.

Hope our review help you while booking your next cruise.

 

 

 

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2 out of 5
2 star
2 star
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Poor Experience After 9 Cruises on Norweigian

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

Blue Man Group was a big reason that we booked this cruise and they were not performing on the ship, despite the fact they were advertising for it during the cruise!!!!  Way too many people on the ship led to very poor food.  We have cruised Norweigian almost exclusively since trying all the cruise lines and this food was by far the poorest of any cruise we had taken.  No variety from day to day, same selections in the same spots at the same times the entire cruise.  Very disappointing, we had a good time but I would never go on another large Norweigian Ship again.  The last comment I would make is that it seemed like everything on the ship was "extra", from the cover charge on the Ice bar, to Cirque show costing $40 to having to make reservations for anything that you wanted to do because of the massive amounts of people sailing with you.  The people also outnumbered the staff significantly, could not get drinks or service easily.  The line for guest services was "normally" around an hour.

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portech1
Purser

3 out of 5
3 star
3 star
3 star
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The cruise overall was OK, the food and service was not.

small verified icon Verified Review | Ship: Norwegian Epic | Sail Date: Apr 05, 2015

We decided to sail on Norwegian after a couple of cruises with Carnival. We expected an overall upgrade due to the higher price. We did enjoy the entertainment on Norwegian. It would have been even better if they had not cancelled the Blue Man group the week before we sailed. They did not see fit to replace it with any other headliner. We paid $49 extra per person for the Cirque Dreams and Dinner show and it was worth it. The food quality was a 6 out of 10 and the service was 3 out of 10. Half of the waiters were OK, and half acted like they despised you and their jobs. Plus, the bartenders were either rude or ignored you most of the time. I think Norwegian is trying to push their upgraded dining choices by making the standard option undesirable. We got much better food and service on Carnival. The rooms were also hard to navigate. Our balcony was great, but very hard to get to because of the bed placement (you only had 12 inches of clearance between the bed and the dresser). The ship is nice and big, but most of the extra room is space for shopping and the casino. We will probably go with Royal Caribbean or Disney next time.

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Popular tips for Norwegian Epic.


the ship itinery was excellent . it would show who and what going on. my suggestion for first timers is to bring your luggage aboard with them so they can change and be comfortable and not wait till 6pm for the luggage to arrive by staff, theyre to many passenger to expect luggage to be in room.

We wish the ship would have allowed us to buy pictures at a later date online. They are very expensive and most of the time at the end of the ship you have spent all your money. We know we would have bought online at a later time if we had the opportunity to do so.

Get a room near the front, the forward elevator goes right into the buffet, and don't miss the free liquor tasting each night at 8, they give out increasingly better scotch in the liquor shop each night.

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