Great Cruise

Norwegian Epic Cruise Review to Europe - Western Europe

waltermont

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 52

Overall rating:

5 out of 5

Verified Review

10 Night Canary Islands & Morocco (Barcelona Roundtrip)

Sail date: March 28, 2016

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 17030

Traveled as: Couple

Reviewed: 8 years ago

Review summary

The cruise was worth every cent. We stayed in the Haven and had a wonderful time. Food was good, ports were interesting - it could not have been better.

The only thing I would do different is that I would book directly with the cruise line. The AA.Cruise person that I booked with told me that I would get several amenities. I got them all except a $25 credit. Prior to my cruise, I had two occasions to call this person. I left a voice mail each time. He never returned my calls. I spent $9000 and he NEVER returned my calls!! I had to call and ask for another rep. One call was to pay for the balance of my cruise (since I no longer had the credit card that they had on file). My second call was to go over the amenities. I have already booked another cruise, but this time I booked with the cruise line. The customer service people at NCL are much more responsive.