MSC Grandiosa Cruise Reviews - Reviews

They kept running out of glasses and coffee cups in the buffet noise above the room on and off all night the bar service was terrible. Waiters were standing around watching shows instead of servicing the customers very disappointed.

Overall, the ship is new and clean, instateroom is spacious. Staffs are nice and polite. Food and activities are very limited. Very limited announcements and most of the time I can't understand what they are saying in English from the announcements.

Our first and last cruise with MSC. After 34 cruises with NCL, Royal Caribbean, Celebrity, Princess, Holland. We love cruising and due to service, quality of food and hospitality management this was the worst cruise ever. We cruised with other 3 couples and they all got sick and sorry, was their first cruise.

It was a wonderful cruise and the ship is very nice I will be going back soon, all the staff are wonderful.

I would not go on this cruise again with MSC. The ports are not walk off friendly and the food quality on MSC was just awful.

You have to pay for too much add on that should be included in the cruise price like other cruise lines. You want get anybody to cruise a second time with you if don't do like the competition.

Good price for a Mediterranean cruise. Loved the stops. Food on MSC is pretty good but their desserts need work. Staff is good. Amazing the ability to converse in so many languages.

Overall, good cruise; few things could use improvement. TV in room very unfriendly to English speakers... only one English news channel, and movies were not free. Evening shows were nice.

Choose a different cruise line. MSC management seems to be out of touch with its crew and passengers.

A really good cruise experience. Would highly recommend this itinerary and the MSC grandiosa. Friendly staff, great ports, and a very nice ship.

Staff were so helpful with rebooking tours that got cancelled. The ship holds over 6,000 passengers and there were less than 1,000 passengers on board so there was no waiting for anything.

The customer service just kills it. Beautiful ship, good specialty restaurants so nice. But then every single thing that you buy you have to double check and ask for and prove you bought it or fight with them to have it. Any person whose job is guest interaction is awful. Cruising on Carnival I never had questions I never had to beg for a tour of the spa when I booked a spa cabin. It's always been communicated to me right away all my benefits to make sure that I use them. I felt like any reception or services could care less about your experience because you already paid. I don't need heart to heart conversations just basic respect. MSC was quite frankly awful. You'll be standing right in front of spa reception trying to book appointments and they just don't acknowledge you. You can't have a bad time on a cruise ship but MSC really drove home the point that they do not care about you as a customer. Do another brand.

Hi everyone, I just disembarked from the MSC Grandiosa and it was a real NIGHTMARE! There was a COVID emergency that was handled VERY BADLY by the staff. The passengers were left alone, the reception did not answer the phone for hours, the essential services were almost completely absent and the staff of a rudeness never seen in 20 years of cruises ! In addition, most of the shows and excursions were canceled and several onboard attractions were also inaccessible. Despite all this, the prices were tremendously high, I personally spent 3000 Euros for a cabin with a balcony, without considering that even the water is extra 3.30 Euros for a small bottle ! NEVER, EVER AGAIN WITH MSC !!!

Unfortunately at the end of the cruise we found out (only through the press) that we had so many Covid cases on board. MSC did not announce anything regarding this. You saw every day ambulances next to the ship waiting to take patients out of the ship. Tours being canceled, late clearance procedure in Genova. Communication is the key. Ship was too full. With less capacity and more testing this could have been a even cooler cruise

The boat and staff were lovely, we ended up taking 3 e bike tours with Raj. A first class guy who single handedly turned our experience better. It is completely unacceptable that MSC, which has every piece of our contact information, not to contact us not to let us know we were unable to disembark without a chaperone.

Nicely Done. Beautiful Ship. Very European and Nice for family.

Ship was beautiful; service was great; food was ok; destinations and tours were awesome (except for France); price was extremely good for a balcony.

My first cruise and I'm fall in love with it! I'm very happy and satisfaid. Perfect winter holiday with my family and perfect holiday for kids.

Great cruise with excellent ports of call. Food and service on ship excellent. Brand new ship with many things to do. Ship is very big so it may not be for everybody.

Excellent itinerary. Food is Amazing. Day entertainment is almost non existent. Not much to do during the day on sea day. Night entertainment is really good but lacking the Las Vegas flair. Not great costumes. Repetitive clothes in shows. Missing the wow of other cruises show.