Horrible Service!

Item: Carnival Vista
Rating: 2
Author: jpoulson

Carnival Vista Cruise Review to Caribbean - Southern

jpoulson

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 57

Overall rating:

2 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: June 03, 2017

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 6462

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

Boat was great, however we were woken up at 4am each night of our cruise (except 1) with the sound of crashing dishes or dumping/dragging silverware. We complained to two people, they came up to investigate, couldn't discover where it was coming from. Called the customer service multiple times, even at 4am when it happened, but since it only happened for a couple minutes each night they couldn't determine the cause either. My wife's mother just passed away and we were trying to enjoy some relaxation time. Instead, we got hardly any sleep, were groggy during the days and basically told that we were "lying" about noises by the service desk. We paid extra for the nicer accomodations and were not offered any sort of comfort or compensation for the mess they would not fess up to. Horrible experience.

Ship experiences

Food and Dining

3 out of 5

they really got to do away with charging for sodas. lame.

Onboard Activities

3 out of 5

way too many things that you had to pay $$ for and were not included in the cruise. very frustrating for the kids (and the parents)

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

See above :(

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Boat was great, however we were woken up at 4am each night of our cruise (except 1) with the sound of crashing dishes or dumpling/dragging silverware. We complained to two people (including our room steward), they came up to investigate, couldn't discover where it was coming from. Called the customer service multiple times, even at 4am when it happened, but since it only happened for a couple minutes each night they couldn't determine the cause either. My wife's mother just passed away and we were trying to enjoy some relaxation time. Instead, we got hardly any sleep, were groggy during the days and basically told that we were "lying" about noises by the service desk. We paid extra for the nicer accomodations and were not offered any sort of comfort or compensation for the mess they would not fess up to. Horrible experience.