Carnival Venezia Cruise Reviews - Reviews

This was to be our last trip, one trip to take my wife back to her homeland, Puerto Rico. While I understand caution, we had friends who were at Puerto Rico the day after we were supposed to be there and there was no sign of the storm - just beautiful weather. Making it worse, you substituted three terrible ports. The trip we paid for was not the one you delivered.

Excellent cruise & lots of well organized entertainment & fun activities.

Unfortunately we had too many days of rough seas. Then after that we had a great time. The food was hit or miss. We really enjoyed the entertainment and some of the activities such as the trivia and game shows. I was disappointed that I had a $175 charge on my account that I did not use and had to wait on lines at guest services to reverse the charges.

We were incredibly disappointed that we couldn't go to San Juan and St Thomas, because of weather. We specifically booked this cruise for those islands. Instead we went to the Bahamas and a private island in the Bahamas. I've been to the Bahamas several times and DID NOT want to go to a private island. I understand that you can't change the weather, but they saved a lot of money on fuel, not going to those islands. Maybe a little compensation so I can go were I wanted to go.

cruise is not bad. but some excursions are not worth the money we paid nassau excursions (swimming with the pigs) pearl island is horrible, grand turk bahari beach is so dirty and you paid so much money.

The experience was awesome. The medical staff was wonderful and the dining was wonderful to help with my 90-year-old grandmother with her food. Thank you thank you from Lisa and Eric, and most of all Vernice!

When we arrived the room was not cleaned. When we went to dinner the glass of water was broken. When they assigned us a table and we went, it was busy. When we went to have breakfast and they assigned us a table it was dirty. everything is recorded. what more can I say . My experience was horrible, I hope they do something to change my opinion.

Carnival is trying something new the ship is nice but not as big as the new ships I have booked 4 more cruises on this ship

Wonderful cruise, Great Staff and food was excellent. Especially the Indian food options in the dining room

Excellent cruise overall! Fun, things to do, good food, beautiful ship and reasonably priced. Would return to this ship and cruise-line again.

Great time on the Carnival Venezia. Beautiful, upscale, large ship. Fantastic entertainment. Had a great time cruising to Saint John, NB, Canada. Would definitely take the Carnival Venezia.

We chose this cruise because we had been on Carnival in the past, though not since 2017. Back then it it was very good. The pros: room with balcony was clean and well taken care of. The cleaning person did a good job and was very friendly, even remembered our names. The cons: The buffet food was mediocre at best. There was no bacon or lox for example. There was no omelette making station. The coffee was bitter. The only free waiter serving restaurant served small portions and the food was not very good. On our 2nd night my wife and I were seated right across from where the waiters brought back the dishes and we were practically in the walking lane of guests and personnel. I had to practically lean away as people walked by so as not to be bumped into. We asked for another table and were denied. Also we ended up leaving before dessert arrived as the wait between the main course and dessert was 15+ minutes when we gave up. I called the main desk and complained. I was told the maitre di would call. He did come to our table the next evening and apologized. It would have been nice if he offered us a free drink or something but did not. The pools are tiny, the entertainment mediocre. The only quality, genuinely respectful employees we saw were the people who took care of the rooms.

I've cruised with Carnival before and has happy with the service I received. This cruise, however, was the worst service I ever received from ANY of the multiple companies I've cruised with.

This is the worst cruise vacation ever and wasted my time and money. I won't book any cruise vacation with this cruise company.

Some family members said it was the most fun vacation they have ever been on! It was truly a wonderful family vacation. Also, great job Carnival on eliminating marijuana being smoked on the ship. I took my young kids on a carribean cruise years earlier and it was all we can smell on the entire ship the entire trip.

This is our first time cruise experience. The staff were friendly and made our trip memorable. I would appreciate every member of the ship for providing such a wonderful experience. Definitely recommend.

First cruise, enjoyed it a lot. Already planning the next one.

This is the worst cruise we have ever been on. We were not even greeted by the Carnival employees when we first boarded the ship. On every other cruise we have been on your family was greeted and welcomed aboard the ship. You had to wait in long lines at the elevators because no one knew you had to push the button for each member in your party. We had to carry our heavy luggage up the stairs due to the lines at the elevator. The food was awful. We spent more time in the bathroom due to upset stomachs from the food. We sat down for our dinner the first night and my husband tried asking questions about the menu. We felt rushed and our questions were not welcomed. The first meal delivered tasted awful. My husbands steak tasted like metal. We were told the food the first night was the best and wouldn't get any better. Well that didn't leave us with a good feeling. My husband requested a second meal option which was worse than the first. When we talked to our server about that he explained to us that we could request an additional meal but we would be charged?? We have never experienced that on any other cruise we have been on. We were also told we could order one of the better meals but of course there would be a charge??? How does Carnival think that is acceptable?? This was a nickel and dime cruise. Carnival tried to get more money out of us for everything. There are not many activities offered and a lot of them had an additional charge. The disembarkation process was so messy. On other cruises you leave your luggage outside your room after 10 or 11 and the cruise employees move them while most people are sleeping. During this cruise you were asked to leave it outside your room between 8-10. While we were on our way to the evening (9:30) show we saw everyone's luggage in the hallways, near elevators and throughout the entire cruise. It was so messy. The worst part of this cruise was trying to talk with guest services. We had a very minor problem on a Disney cruise several years ago. It wasn't even a problem with the cruise but their employees went out of their way to correct the problem. We received a bag of candy, popcorn and assorted treats. We also received a really nice apology letter on our bed that same day. The problem with Disney was so minor but the PROBLEMS with Carnival were many and major. Instead of anyone assisting us we were left feeling like we were bothering the associates and the problem was passed on from one employee to another. We spoke with guest services and the associate was so unpleasant. We requested a number to call and instead of having our problem resolved right there we were denied a number to call. We were finally given a number by a different associate but it was only the 1-800-carnival number. We spent time on our vacation calling that number and explaining everything to be told guest services should have assisted us. We were also told they couldn't do anything on their end because we were still on the cruise. We were given an email to send out complaint. We spent more time sending all our information to that email to receive an auto response. That email stated it would take up to 45 days to receive a response back. We are now home and even after calling and emailing Carnival we have still not heard back from anyone. I am not sure how that is considered good customer service.

I love cruising. Dining menu was boring Each night same food I had to skip last 2 nights dining coz of food

This was not the Carnival cruise experience for which I had hoped. While some staff were warm and welcoming, many were apathetic. I don't know if this is because they are drained or some other reason, but it left me feeling not well attended to as a guest much of the time. The overall experience felt highly stressful too much of the time starting with embarkation day which was disorganized and took far too long. The bed in my cabin was so hard as to make my first night one of my worst night's of sleep ever. The food was often disappointing for me and others in my family. So much so that my husband and daughter didn't even want to eat in the main dining room most of the time. However, specialty dining options cost extra. This leads to the cruise experience feeling like a big money grab. The free coffee in the buffet area upset my stomach so badly that I was forced to pay for the specialty coffee just so that I would not get sick! That should not be so on a cruise! Lines to get into shows were ridiculous, so we missed out on many things. We were put in a dangerous embarkation situation in Saint John because there was not enough staff monitoring things. We were literally almost crushed by passengers coming up the escalator. Crew monitoring would have eliminated that risk. To top it off, we all came back with COVID. No mitigation of risk whatsoever on this ship. Don't cruise with anyone at high risk. I will stop there. I could say more, but I just want to put Carnival (and perhaps all cruising) behind me. That makes me sad because I have loved cruising in the past.