idohair4u

We always have a great time on the Grandeur. The staff is wonderful! Good entertainment, good food, smaller ship. The bad this time? cabin was not very clean, stateroom attendant was not the best ( never had a problem before), heat and a/c never worked right, door on the balcony locked me out, sewer smell a few times in the bathroom. ( had a maintenance person EVERY day out of 12), no mini fridge for meds as stated in the online special needs form. The good - every single issue was addressed promptly! Guest service staff is wonderful!!! Every person from guest services, to maintenance, to food service were top notch! THANK YOU!!  My issues mostly stemmed from the fact that it is going in dry dock about 3 weeks after our cruise. She needs some love :)

We went on the Grandeur March 31, 2015. I knew it was a small ship, the smallest that I have ever been on , and was a little concerned about there being enough to do, rocking, etc. What a BIG surprise! I LOVE this ship!  Smaller means less people, ALWAYS something going on in the Centrum, easy to get around, a cozier feel, if that is a way to put it haha. This ship does not disappoint!  The musical entertainment was superb at the nightly shows and more so in the centrum during the day and evening. I was amazed after being a little let down with these things on other ships in the past.  The nightly shows were fabulous, except for the first night comedian, He was so bad people left and they could have let him off before he even got on they way most of us saw it. Not even REMOTELY funny.  Our stateroom was exceptionally clean I am the kind that takes my lysol spray AND wipes and does the whole room before  I touch anything. From the drawers in the whole stateroom to the shelves in the bathroom to the top of the closets, I got nothing!  I mean not even a trace of dust!!  Kurt, our cabin steward, was wonderful.  Room service was top notch, as was everyone we came in contact with. The photo gallery guy was not real friendly, but he was ok.  I can't wait to travel on it again :) My last RC cruise on the explorer a few years ago was a nightmare. Worst cruise ever. So bad I said never again to RC.. but this cruise surely changed my mind!  LOVE the Grandeur!

I was concerned the first time I went on the Grandeur when I saw how small she was.. but it is probably my favorite ship now! Just did the New England/Canada cruise and it was just wonderful! Can't say enough about the cabin steward Ismael, or our waiter Wilson. They were more than top notch!  All the workers on the ship were SOOOO friendly and nice.  The entertainment was first class, too! Never been a real fan of the shows.. but I never missed one on this ship and they were great, especially the comedians!  The MDR food choices were great as was the prep. Not overly enthused with the Windjammer but it really was ok. The ship is very clean, and there is always something going on,especially in the centrum. Love the idea of that.  The only complaint I have, and it is a big one, was the bed in our balcony cabin. The mattress was so bad that is sagged in the middle, BIG TIME.. and was so hard and uneven. Our cabin steward did his best to correct it, but there was just no fixing it. The don't use the egg crate foam anymore because they cannot sanitize it ( eww)...I ended up on the couch. Yep.. that's right.. a dream vacation and I sleep on a couch.. It was flat and even so it was much better than the bed. My poor hubby had to deal with the mattress. Ismael made up the couch for me every single night and then had to take it apart. He never complained except that he wish he could help me MORE.... They really need to take a look at their bedding. One couple on the ship said their towels were threadbare.. ours were ok.. This was our second time on this ship and will be returning in April.. PLEASE FIX THE BEDDING!!!

We had such a good time last year on the Gem that we booked the same itinerary and ship this year and brought some family along .  The Gem is a nice ship. Customer service is always right on any problem you have. There was a one night cruise ahead of our boarding. Maybe that was why our room wasn't the best when we arrived; the bathtub had LOTS of hair in it.. gross.. but within 3 minutes the supervisor had our guy there to clean it.. and the room was fine the rest of the time. I am a neat and germ freak, so I actually cleaned the whole room myself with spray and wipes,, but our cabin steward did a good job after that first time.In his defense, he worked alone!  No assistant like we have always seen .

I am not usually a complainer, but one major problem was the entertainment or lack of. The ship dancers were not in sync, and were actually a lot of the same shows we saw LAST year!  The comedian/magician was just so terrible that we got up and left. Guess cutbacks really show in their entertainment line. Did not bother to go to the single comedian since we were ALL so disappointed with the shows we did go to. 

Also they frown upon bringing extension cords onboard, which I understand. If everyone did it might create an overload. That being said, tho, my husband needed a cord for his CPAP machine and there were "none" available.. probably since a lot of people need them now. We were kind of in a bad situation here.. he needed it and there were none, so we were told.. BUT>. the electrician was able to bring one for us which we really appreciated. There needs to be some kind of waiver so your own can be brought onboard.

Our entire group of 10 booked mini-suites; we didnt realize that the kid's club would go on late into the night and they were allowed to run and jump the whole time . We had the exact same cabin last year and it was fine. From 1030 till 130 in the am this went on.  It was very disturbing to those of us who don't bring in the midnight hour. One lady in our group was directly under the kid's club and could not rest in the afternoon or even use her balcony. We actually were under the kid's pool and heard the moving of chairs and dropping of heavy things, but also had vibrations on the ceiling from the kid's club.!  My husband has to retire early due to his medical condition and it was greatly stressful for him, and he is a very heavy sleeper!

. The noise from the pool was taken care of after we complained to the customer service desk.. and tho they could not do much about the kid's club, since several cabins in our group and several that were not complained, Norwegian, tho, did assure us they would try to help as a token of goodwill and did so. 

The customer service on the Gem was fabulous, and took every issue seriously and  resolved it the best they could at the time.  We also had a toilet issue and a TV issue and all were taken care of quickly and properly. We received a bottle of wine and chocolate covered strawberries in our room because we had had so many issues.  Again, even tho we had a lot of them, each was taken care of quickly and we got calls from customer service after every resolution to be sure it was done.

Would I travel the Gem again? absolutely!

Our cruise experience was excellent.  Everything went as described.  Food was extraordinary.  Dining room service- could not have had better and our state room was clean & everything kept in order.  Could not have asked for anything more. Thanks RC.

Every single person working on the ship was more than helpful and so pleasant!  The rooms were beautiful and so clean ! And so many activities! The food as awesome, too! LOVED dynamic classic dining!!!