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Royal Caribbean

3.9
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Royal Caribbean sails 23 ships.

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About Royal Caribbean

This is a great choice for families — second only to Disney Cruise Line and significantly less expensive. It’s also ideal for sporty travelers: The line’s adrenaline rush-driven activities — the best at sea — include rock-climbing, surf simulations, ice skating, ziplining, inline skating, and boxing (in a real ring). Entertainment choices feature high-dive shows on Oasis of the Seas and Allure of the Seas, as well as parades with stilt walkers and “Madagascar,” “Shrek,” and “Kung Fu Panda” characters, the result of a partnership with DreamWorks Animation.


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Traveled As:
Couple

Room Type:
Balcony

Experience:
2-3 cruises

4 star
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Allure was Fantastic, but first time cruisers should read this

small verified icon Verified Review | Ship: Allure of the Seas | Sail Date: Jul 06, 2014

As far as cruises go you can't go wrong with this one.  The Allure is Amazing...Huge, pretty new, Clean, and well appointed.  The staff was friendly and there is a lot to do on the ship.

If you aren't familar with cruises you should keep some things in mind:  They say that a cruise is "all inclusive", but this couldn't be further from the truth (this is for all cruise lines, not just RC).  From the second you book the trip  they are working to get more and more money out of you. Everyday i got emails from RC to sell upgrades.   Some of the extras they try to get from you - upgrading your room, doing their excursions (which are expensive), upgrading your dining, pay for Overpriced pictures taken by aggressive photographers on the ship, buying alcohol package (expensive), buying juice package, buying bottled water package, buying the soda package (soda is not included on a cruise), tips (why they just can't inlcude this in the price i don't know),  Wifi (outrageous price), parking for your car (outrageous) or airport transfers, and the list goes on and on. Its a game cruise lines play to get as much money from you as possible.  You can go and not spend a lot, but i think most people end up spending some.  They give you a card much like a credit card for use on the ship and some people get a shock at the end of the cruise when they get their final bill.

There is a good variety of food and lots of it, but to me it just tasted OK.  You can tell they are feeding people on a budget. I had a strip steak in the main free dining room and it was as thick as a piece of paper.   On this ship as most new cruise ships, there are about two or three times as many pay resturants as their are free ones.  The quality of the pay food would be similar going to a nice resturant at home.  On the Allure they had a pay ice cream shop....I didn't appreciate that, but you can get free ice cream at dinner - its just not as good.  They also have a pay cup cake place, pay starbucks, pay coffee places, ect.  They have a pay Johnny Rockets which is good and not expensive, but when you are already supposed to be getting free food its a little frustrating.  With the exception of the spa, bingo, gambling, and tours i think all the entertainment was included.

I'm not sure why, but cruise ships always go to the worst possible ports.  You do have to be careful in most places when you get off the ship. St. Marteen felt pretty safe so we rented a jeep and explored the island for the day (much cheaper than doing their excursions) - it was fun!

Its important that you make reservations for all of the shows you want to see or even think you might want to see weeks before you get on the ship. Do Not wait.   Otherwise, you are forced to wait at the end of the line and either won't get in or sit in back of theaters.

If you are able to spend the money, I would highly recommend a balcony room.  Spending a week in a small room with no view of the outside makes you feel clastrophobic after a few days.  We had a ocean view balcony and it was nice to have some privacy and just sit and watch a sunrise or sunset eating free room service.

Even though there are about 8500 people on board including staff most of the time it didn't feel crowded except at the pools. This ship feels less crowded than other ships I have been on.  If your looking at different cruises I would just say try to get a newer ship as they are used 24/7 365 days a year  - ships age quickly.  When i was looking there was a tempation to save a few dollars and go on a cheaper cruise line, but you get what you pay for.   RC is one of the best cruise lines and if you do your research you will find that different cruise lines have different niches. If you are set on a cruise this is one is a great one, if your undecided another type vacation maybe better.

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Traveled As:
Couple

Room Type:
Suite

Experience:
7+ cruises

2 star
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Seriously Disappointing Cruise This Time!!!!

small verified icon Verified Review | Ship: Freedom of the Seas | Sail Date: May 11, 2014

As former travel agents, we have sailed on every cruise line, and on most of the ships.  Freedom of the Seas has been our favorite Go-To ship, for many years.  The port is less than an hour away, and for the price, it was a fun ship, offering a variety of amenities, appealing to all ages.  It has almost everything the larger Allure and Oasis ships offer, but, in a smaller more intimate atmosphere.  The May 11th cruise was our 4th on Freedom, in the past 2.5 years.  And, sadly, it will be our last.  It may even be our last on RCCL as well.

We cruised on Freedom 7 months ago.  Whether it is RCCL in general, or just the Freedom, over the past year and a half we have noticed a substantial decline in overall standards and appearances on this ship; but, particularly on Freedom, compared to 6 months ago.  New RCCL cruisers will not know there has a been change.  However, as Crown and Anchor Gold members we have seen the difference and we are extremely disappointed.

The biggest disappointment was learning the dining room no longer requires a minimum dress code. For some cruisers, this is no big deal.  We, however appreciate minimum standards when dining in the main dining room. Although a sign is clearly posted on all 3 decks stating requirements; dining room attire is not even remotely adhered to.  We saw subtle changes on our last Freedom cruise, but, this time, less than 1/4 of the passengers wore even Sunday-best on regular nights, and formal attire was almost non-existent on the 2 formal nights,  In fact, proper dress codes for the dining room was NOT enforced at any meal.  Routine attire consisted of camisoles, shorts, even short shorts, with heels for the women; and flowered shirts, flip flops, cargo pants and/or shorts were the norm for the guys every night, including on formal nights.  This type of apparel should be unacceptable in the dining room, and would not be tolerated on ships such as Cunard!  Bathing suits were allowed in the dining room during breakfast and lunch.  We asked staff about the change in dress codes, and by their response, it is obvious, RCCL doesn't remotely expect compliance. The meals in the main dining room were also below standard, and the choices were very disappointing.  The cordon bleau and steak were the worst meals we've ever had, on any cruise line.  The shrimp cocktail was rubbery, not crisp and tasty.  The duck was tough.  By the 4th night, we decided to just dine in the Windjammer.  The food was better at the buffet, there were more choices and the service was just as good.

Stateroom standards have also declined.  Mints are no longer placed on the bed; and paper and pens are not included in the staterooms, any longer.  Towel animals made an appearance ONLY twice, all cruise.  The sheets weren't changed once.  We ran out of toilet tissue and coffee, and had to snag items off the cart. The toiletries and soap were never replenished or replaced, even though we used all of them the first night.  For a 2nd time, we had a Jr Suite.  Our glass railing on the balcony was filthy when we boarded and was never cleaned.  For the entire cruise we were unable to even see clear enough to look out.  The wood railing was faded, stained, with splinters sticking out.  Balcony furniture was broken and torn, with paint actually chipping off and falling on the floor – which was NOT removed until I picked it up on Day 4.  The balcony floor was torn, with sections loose and sticking up, making it easy to catch your foot.  We avoided the entire one side of the balcony, as it was dangerous and hazardous to walk on.

The entertainment in the theater and for the Ice arena has been the same for many years.  They are beautifully performed and exceptional ... when offered.  If you don’t know you need to make a reservation to see the Ice Show, you lose out and miss it.  And, as an FYI to RCCL ....MOST passengers DO NOT pay to go on a cruise to watch movies in the theater - 3-D, or otherwise - in lieu of live entertainment.  Passengers also want more than bingo and trivia for activities.  The 'paperless' coupon books and account information was not available at all, until the last day of the cruise.  We had to continually go stand in line to get a print out from the service desk.  This happened the last time we cruised on Freedom, 6 months ago.  Likewise, lines at the service desk were inexcusably long the entire cruise.  We waited at least 45 minutes every time b/c less than half the terminals were manned. The TV channel choices have also been reduced. Freedom has eliminated FOX News and 2 movie channels.  Instead, they have added more RCCL channels  - in Spanish and English - to advertise their products.  Staff at the service desk told us RCCL only wants a contract with CNN and it is a waste of time to complain about anything to RCCL. Based on what we saw this past cruise, I can believe it.

I was quarantined to my cabin the day the ship docked at Falmouth. I sat all day on our balcony and watched the comings and goings on Freedom, and Disney's ship, The Fantasy. Disney's maintenance crew spent the entire day cleaning, scrubbing and painting their ship's exterior. Freedom did nothing to the exterior of their ship!  Nothing!!!  And they should have. Paint is chipping off, all over the ship.  Freedom's anchor is rusty enough that it looks like it will fall off.  The exterior is dirty and needs serious painting along the water line.  It is actually embarrassing to stand in front of the ship for pictures.  The paint on the pool deck and along the walkway areas is peeling and rusty.  Carpeting along the walls is fraying in many areas of the ship.  Windows and mirrors are dirty.  Elevators are dirty most of the time.  The schooner bar has furniture that is worn, torn and faded.  On Sea Days, Freedom offers merchandise that is either high end, or cheap, junk; with the Promenade kiosks pathetically boring!

In the past 2.5 years, we have witnessed a slow, but, noticeable decline in Freedom’s appearance and services.  Complaints were plentiful, and have increased substantially among Crown and Anchor members. The lack of decorum, combined with waning standards, left many feeling as if we were cruising on Carnival or NCL, but, at RCCL's higher prices.

My husband and I are veteran cruisers.  We cruise 2 or 3 times a year.  We do not expect a high end cruise like on Cunard, when we pay RCCL prices.  Likewise, we do not expect a bare bones cruise, when we have paid for an RCCL Jr Suite, either.  We cruise because we enjoy the experience.  We appreciate the formality at dinner; the elegance of being served at meals; attending shows in the theater every night; sitting on our private balcony and enjoying a glass of wine.  We look forward to, and relish the overall ambiance of being on a ship at sea.  Unfortunately, we did NOT experience these things on Freedom, this past cruise.  Compared to previous cruises on Freedom, we experienced few of the things we really look forward to.  RCCL appears to be targeting a new type of cruiser.  A more budget minded clientele, one less interested in traditional cruise standards.  This is not what we are looking for in a cruise.  As compensation for the quarantine, RCCL gave me a $200 credit toward another cruise.  More than likely, I will never use it.  For the price we paid for this cruise, we could easily have cruised on Celebrity or Holland America.  For not much more, we could have cruised on Disney. The next time we will.  The cost will be worth it.

Cruise Photos

Stateroom decorations congratulating our 45th wedding anniversary.

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Traveled As:
Family w/older children

Room Type:
Suite

Experience:
7+ cruises

4 star
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7 Day Western Mediterranean Cruise

small verified icon Verified Review | Ship: Liberty of the Seas | Sail Date: May 18, 2014

I researched many cruises and read many reviews before selecting a cruise line for our Mediterranean cruise.  The two cruise lines came down to the Disney cruise line and Royal Caribbean.  We had sailed on Disney a couple of times before so we decided to try the Liberty of the Seas.  It had gotten good reviews and was highly ranked.

 

We booked a two bedroom/two bath suite (8414)  as there were 5 of us and all were adults.  The suite also came with a living room and a very large deck (table with 4 chairs and two chaise lounges).  Because of it being a suite, we were entitled to perks such as: priority check-in, preferred tender seating, use of a concierge, the concierge lounge, reserved seating at shows, full menu in suite service and complimentary robes.

 

The suite: The suite itself was very nice but not everything worked.  The master TV remote control did not work, we had 3 phones and not one phone's housekeeping button would work,. A dirty towel had been left on a chaise lounge, the deck table had not been cleaned.  Housekeeping on this cruise was the worst we had experienced in 9 cruises.  Our room steward did not replenish our soaps or shampoo for the first 4 days of the cruise.  We ran out of tissues and the empty tissue box was removed but not replaced.  When asking for anything (such as towels so we could shower), we had to ask multiple times or else help ourselves to the towel cart located in the halls.  No robes were provided in the suite, we had to ask for them (for use to go to the pool.) You could not contact housekeeping as the phone button did not work and no phone number was listed. 

 

Dining: We elected to use MyTime dining and could not have been more pleased.  We always had the same table in Boticelli.  Our wait staff was Alphonso and Jose who took excellent care of us and went above and beyond what was called for.  We found most of the food very good and enjoyed our time in the dining room.  We did go to Chops one night and found the food there (and the staff) excellent as well.  We only ate a couple of times at the Windjammer and found it difficult to find a table to sit at.  We also ate at Johnny Rockets and felt that the experience was overpriced and overhyped.

 

Concierge: Our concierge was Carlos and I cannot say enough good things about him. Carlos took care of errors made by Royal Caribbean on our behalf, he also was instrumental in helping resolve a return airline flight issue for us, he booked all of our premium dining reservations and he personally walked us off the ship so we were able to make an early flight back to the US.  Additionally, the Concierge Lounge provided complimentary cocktails/wine/beer and hot appetizers every night prior to dinner.  We could not be more pleased with the Concierge and the Concierge Lounge.  A much appreciated perk of a suite booking.

 

Excursions: We booked all but one excursion through Royal Caribbean.  The Royal Caribbean excursions were large group excursions on buses.  Not the most personal.  However, the guides that were leading the excursions were experts in their fields.  Our guide to Rome and the Vatican actually worked in the Vatican as a historian/archeologist.  Our guide to Pompeii was an ancient Roman expert who lived near Pompeii.  His insights into Pompeii were phenomenal.  The excursions were excellent.

 

Entertainment: We attended the Promenade parade (which was pretty lame) and 3 of us attended the ice show which they enjoyed.  We did not go to any other shows on the ship due to excursions and the timing of dinner.  We did participate in ice skating and the surfrider activity.

 

The top cruise lines we have gone on are Princess, Disney and Royal Caribbean.  I, personally, prefer Disney as they have such a high standard of quality.  Their entertainment is not to be missed and even the restaurant with its animation is spectacular. The family rooms on the Disney cruise ship are also top-notch as is the food.  But, with Disney, you also contend with lots of children which might not be your ideal vacation.  I would go on another Royal Caribbean cruise again but I would not necessarily make it my first choice for a cruise line.

Cruise Photos

Partial view of balcony Pull out bed in living room Second bedroom

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Traveled As:
Couple

Room Type:
Balcony

Experience:
7+ cruises

1 star
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The Worst Customer Service Ever Received In My Life From A Very Frequent World Wide Traveler

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: Jun 02, 2014

My wife and I were married on May 31st, 2014. This cruise was planned over 6 months ago and we anxiously awaited our honeymoon which was this cruise, Enchantment of the Seas.

 

First of all one of our bags was lost and then when found was all torn up. Secondly we both became violently ill after paying for  steak filets. The sickness lasted all night long.

 

Also, my wife received a deep splinter in her foot due to a poorly taken care of floor by one of the pool areas. When she seaked medical attention for the throbbing foot pain, she was treated very badly by the medical staff. They were rude and showed no compaction and horrible bedside manner. Unfortunately she was so upset with the way she was treated she didn't get any names for me to report. The medical staff member tried to charge her 120 dollars to remove the splinter she got on the ship due to poor maintenance. No insurance was accepted.

 

I haven't even gotten to the worst part so bare with me. Those were minor inconveniences compared to the front desk guest relations staff.

 

The second shore excursion was Nassau. We went to a diamond shop to pick out my wife's honeymoon/wedding gift. She was so excited. I could see the excitement in her eyes. After going from shop to shop we finally found it. The perfect diamond that would replace her current setting on her engagement ring. She fell absolutely in love the diamond. I had never seen her so happy. It was a moment I will never forget. There was a problem though.

 

Due to The Royal Caribean's neglect, miscommunication, and lies or deceit, my card was charged a huge amount for on board expenses and my card was locked because of security reasons. I informed my credit card company that I would be in the Bahamas on a cruise. That was not the reason. The reason was due to an unauthorized charge on my card from the front desk while we were on the island.

 

When we checked in at the pier, we were told by PCN - Jennifer Hobbs that "It doesn't matter which card you have on file for on board expenses because you can change the card at any time and you don't pay until the last day when you checkout and unboard the ship." I specifically told her that the card on file is not the card I wanted my on board charges to be charged on.

 

I was so embarrassed when my card was declined when I went to pay for the diamond she fell in love with. I called my credit card company from my wife's phone because my phone did not allow roaming. I was told that I had to call from the card associated with my account. We had to leave the store and go back to the room where I was able to use the cell phone service from the ship to call my phone company to allow me to make calls while out of the country roaming. My phone company was the only number I could dial.

 

It turned out my cell phone company had one package for the cruise ship and the Bahamas that would allow me to make calls and it was 220 dollars. So I paid the 220 dollars and called my bank. I got my card unlocked. We went back to the diamond store to finally purchase the diamond that my wife fell in love with. The store was closed. I was so upset but my wife was devastated and started crying. We will never ever get another chance to purchase this diamond she loved to replace her engagement ring setting.

 

We went to guest relations and tried to explain this to JUAN HAM, "guest services officer". He showed zero compassion and acted like he didn't care and took no responsability nor apologized for what happened the COMPLETELY stemmed from guest services unauthorized charge to A CARD I NEVER WANTED CHARGED IN THE FIRST PLACE. Juan Ham kept going in the back room to talk to NICK VRZNIZAN, FRONT DESK MANAGER. He wouldn't bother to come out from the back room behind the curtain or didn't want to deal with us or was just not brave enough and made Juan ham do all his dirty work. NICK VRANIZAN was THE WORST CUSTOMER SERVICE  MANAGER I HAVE EVER DEALT WITH IN MY ENTIRE LIFE!!!!!!! HE WAS SO INSULTING AND FAKE. He had this fake smile he kept while telling us there was nothing the could do for us and there was nothing he should do for us. We kept our calm while speaking to both employees. To top things off he CALLED SECURITY while we were speaking. Then he said "Hi security" as if to threaten us. I said if you called security for us that would only add insult to injury. He responded "oh no they just like to bother me." What a flat out lie. NICK VRANIZAN  PROVIDED ZERO HELP TO US. HE WANTED TO EVEN TAKE AWAY A CREDIT WE HAD RECEIVED FOR THE FOOD THAT MADE US SICK!!! HE ACCUSED US OF LYING AND TRIED TO MAKE US GO TO THE MEDICAL STAFF THAT TREATED MY WIFE SO POORLY!!! He blamed every thing ON US. He  treated us as a dollar sign instead of guests. He did not do anything for us and walked away. He didn't have any compassion as to how important our issue was and COMPLETELY RUINED OUR HONEYMOON. 

 

WARNING! WARNING! WARNING! IF YOU WANT ANY PERSONAL CUSTOMER TREATMENT OR WANT TO BE TREATED AS A HUMAN BEING THAT HAS HUMAN RIGHTS DO NOT EVER EVER SAIL ON THE ROYAL CARIBBEAN. 

 

As a follow up after the cruise I filled out a survey from Royal Caribbean a week ago and selected the option to be contacted by corporate and have yet to receive as much as an email.

 

WORST CRUISE EVER!!!!!

 

 

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Traveled As:
Family w/young children

Room Type:
Inside

Experience:
4-6 cruises

2 star
2 star
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Not the best but most memorable cruise

small verified icon Verified Review | Ship: Vision of the Seas | Sail Date: May 22, 2014

Let me start by saying that I did relax and had one of most enjoyable shore excursions ever. I went on the salsa and salsa trip,it was just fantastic. But the cruise was far from even being good. The dinner service was totally disorganised and unprofessional. Tables were not ready for diners. The menu was not special,rather ordinary. There were a couple nights we ate at the buffet. The final dinner gave me food poisoning, I ate the vegetarian, sweet and sour chicken chunks. The service at the pool and on deck was nonexistent. When we asked where the servers were,we were told they were in the corners. If this is what cruise are now,then I guess I will not be going on any more. I have always been ready to reboard the ship after leaving. Not this time I was happy to get through customs before vomiting my dinner from the night before. I have cruised quite a few times (6) and I have never been so entirely disappointed. The pastries were good but not exceptional, there was no midnight buffet,no flare to any thing. Looking back I feel either the crew was training or utterly exhausted.

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Roll Calls


Quantum of the Seas
67
Members on Cruise

8 Night Transatlantic Westbound (Southampton To Cape Liberty)

Sail Date: Nov 02, 2014
Ship Name: Quantum of the Seas
67 Ship Mate app members

View Roll Call »

Independence of the Seas
62
Members on Cruise

14 Night Transatlantic Westbound (Southampton To Ft. Lauderdale)

Sail Date: Nov 01, 2014
Ship Name: Independence of the Seas
62 Ship Mate app members

View Roll Call »

Quantum of the Seas
61
Members on Cruise

12 Night Southern Caribbean (Cape Liberty Roundtrip)

Sail Date: Apr 12, 2015
Ship Name: Quantum of the Seas
61 Ship Mate app members

View Roll Call »



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