Verified Review | Ship: Grandeur of the Seas | Sail Date:
You have to give RCL a bit of a break here since snow storm that weekend. The cruise departure was a day late & we were bombarded with notices via various mediums 2 days prior., Hwr, we had no idea that the itinerary had been changed until we checked in at the port. The check in process was horrendous, but far the worst we've experienced at this port. Again, I believe they were short staffed by the storm. We would have had second thoughts since the new itinerary was identical to what we did the year before on the Grandeur. Once on board, we were told that $150 would be credited to our on board account to compensate us for the shortened trip(9 days verses the original 10), not what it should have been. They later credited an additional $96, which was more in line. Once we left Baltimore the ship was it's usual self. Great entertainment, great food outstanding staff, all in all very enjoyable cruise. We booked next year while on board for the 12 day southern swing. Let's hope it does';t snow & we end up going to San Juan & St. Thomas for the 3rd year in a row.