xenexprime

Room, was smaller than we were told. Ship was "over capacity because 2 days prior to sailing they had a sale and people paid 1/2 of what we did for better rooms. Our room issues couldn't be addressed or resolved due to no rooms available. 

Customer service was rude and unhelpful. As I said we paid basically for 2 cabins what other people paid for 4 and theirs was not interior but ocean view and balconies. After 4 Cruises with Norwegian it left a really sour taste in my mouth. 

Now onto the ship, after cruising on the Breakaway, Escape and Epic before, we were completely let down. Everything closed way too early, playing big chess on the deck and was being told by 4:30 that it had to be shut down, move to rock climbing also shut down etc..

The food was also a let down from other trips, not much variety. Also the dining room was way too small.

The one saving grace was the stops on the islands which were great. I tried to contact Norwegian Customer Service to no avail. Never got answers to my emails and they are always closed when I get out of work so I have no chance to talk to them by phone.

First let me say the Cruise in itself was good, the food was great as was the service. However, it rained every stop we made at a port which was a downer. Activities were scarce or timed mostly around the same time leaving a chunk of the day with nothing to do.

Talking to many of the passengers I became aware that the offer and pricing we got from Cheap Cruises was not the best. We were charged more for an Inside State Room than people paid for a larger Balcony Room. We received a mere $25 On board Credit for both of us together when most received at least $50 per person. Some even received Free Dinner or Drink Packages for Free and we got nothing.

A couple I met had a Balcony Room with 4 People and paid $50 dollars less total than we did for 2 and we had a very small Interior Room. That should give you an idea of my issue.

That said the staff and food was good, however, I paid for "Premium" seating for the Circus Dreams because the "Standard" seating said the view might be obstructed. Then during the day of the show even tough we arrived early and were the second group to be seated we were seated on an obstructed view area and were served food last. So think twice and research before you pay for "Premium".