Zuiderdam Cruise Review to Caribbean

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Do they know what they are doing at Holland America?

Sail Date: January 02, 2015

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Balcony

Due to rough sea conditions, passengers were not allowed to disembark at the planned location in Costa Rica. While this has happened before, we were told, Holland-America did not offer any alternative plan. The boat would simply float at sea one additional day not allowing passengers to disembark anywhere.

After spending about 5 hours at sea, the captain turned the ship back to Costa Rica, and docked there in the afternoon to allow a sick passenger to be taken off the ship to a local medical facility as an emergency.

It seemed odd that passengers were not allowed off the boat in the morning, but in the afternoon disembarking was fine. Also, it seemed just wrong to have 3,000+ passengers shuttle one individual - don't they have helicopters to deal with these kinds of emergencies?

This experience was very dissatisfying and the reaction of Holland-America to our repeating complaints was disappointing - they basically ignored the complaints and admitted no wrong.

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