Do they know what they are doing at Holland America?

Zuiderdam Cruise Review to Caribbean


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
10 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)
Sail Date: January 02, 2015
Ship: Zuiderdam
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 2 years ago

Due to rough sea conditions, passengers were not allowed to disembark at the planned location in Costa Rica. While this has happened before, we were told, Holland-America did not offer any alternative plan. The boat would simply float at sea one additional day not allowing passengers to disembark anywhere.

After spending about 5 hours at sea, the captain turned the ship back to Costa Rica, and docked there in the afternoon to allow a sick passenger to be taken off the ship to a local medical facility as an emergency.

It seemed odd that passengers were not allowed off the boat in the morning, but in the afternoon disembarking was fine. Also, it seemed just wrong to have 3,000+ passengers shuttle one individual - don't they have helicopters to deal with these kinds of emergencies?

This experience was very dissatisfying and the reaction of Holland-America to our repeating complaints was disappointing - they basically ignored the complaints and admitted no wrong.

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