Meeting expectations

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 9

Review summary

I've been on 42 cruises overall. This is only my 4th on Holland America, it started poorly with the first person we met on check in. She informed us that cabin # 8044, which we were assigned, had been changed to # 6068. I told her no, I want the cabin I paid for, I like the location, my luggage was headed there. She said no, I've been moved, \"up graded\". I asked for the supervisor, who told me we were upgraded to the largest suite with access to the Neptune Lounge at no charge. Of course this wasn't true. It was the same size cabin without access to the lounge. The woman in the lounge asked if I had gotten the agent to put it in writing. Why would I. I expect if someone tells me something, it's because it's true. But that takes integrity, it's in short supply at Holland America. I asked for a supervisor, who she called. Said she was busy with another passenger problem. How did she get her on the phone then. I asked for an appointment, she called her back, and she answered. No to an appointment. No I got upset, I insisted, she called back again. talked to her and made an appointment. Who answers the phone when dealing with passenger problems. Nothing ever done or resolved. My cabin steward had to go track down my luggage.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The speciality dining

Cons: The main dining

Recommends Zuiderdam? No.