Zaandam Cruise Review to Mexico

Experience: 2-3 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

3 out of 5
Verified Review
7 Night Mexican Riviera (San Diego Roundtrip)
Sail Date: February 09, 2013
Ship: Zaandam
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 5 years ago
Just got back from the 7 day San Diego/Puerto Vallarta/Cabo Zaandam cruise. We had come to expect that Holland America would be the ultimate cruise line and we were very disappointed. Not that it was bad, everything was quite good, however we have experienced better and more enthusiastic service on other cruise lines. Pool and Hot Tubs closed way too early each night. Staterooms need serious updating and cleaning (our room smelled bad). Anytime dining was a misnomer as there were times when none of the eating areas were open. Yet sometimes it took over 1/2 hour to place an order for Room Service and then over an hour for it to be delivered. The additional charge for Canelleto Dining (in the Lido) was an insult because of terrible service. At all times the food tasted great, but expect to spend 2 hours to be served a full meal. The room stewards were excellent, the entertainment was excellent, the excursions were so-so and time in Cabo was very short. We were not told some port activities are in-accessible if mobility is an issue. Cruisers need to be warned that street vendors are extremely aggressive and in some situations almost dangerous.

Food and Dining

3 out of 5
Good food, poor service

Onboard Activities

3 out of 5
Very limited or very expensive


5 out of 5
Entertainment was good, very limited activities

Children's Programs


Service and Staff

3 out of 5
Photo staff was excellent other services not very helpful

Ship Quality

3 out of 5
Beautiful but too many restrictions

Cabin / Stateroom

3 out of 5
Cramped and outdated

Ship Tip

Take advantage of the photo packages, the staff is fantastic! Enjoy your room service breakfast just be sure to order the night before

Cabo San Lucas, Mexico Did not visit port

Beautiful, try to arrange a longer stay. Ignore the vendors,
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