Third Party (AMEX) Booking and Service

Wonder of the Seas Cruise Review to Caribbean - Eastern

Championbroker

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 3

Overall rating:

1 out of 5

7 Night Eastern Caribbean & Perfect Day (Port Canaveral Roundtrip)

Sail date: July 21, 2024

Ship: Wonder of the Seas

Cabin type: Balcony

Cabin number: 6268

Traveled as: Family (older children)

Reviewed: 1 month ago

Review summary

Dear Fellow Cruise Travelers: Beware of your cruise bookings through 3rd party particularly for the Royal Caribbean Cruises. We called today (7/23/2024) to confirm our reservations for family of 6 people (My family and my in-laws). The reservation was for 2 state rooms that were paid for almost 2 months ago with almost $10,000 paid upfront. We found out that they put my in-laws on deck 10 and my family on deck 6. When we booked we were supposed to be in room next to each other. My in-laws are 75 years old and they are from India. This is their 1st cruise experience and our 2nd. We couldn’t get a confirmation of dietary preferences. We were given 5 pm. Dinner time since that was the only time available. They tried to put my in-laws at 7:45 pm waitlisted for my In-laws and my family with 2 kids at 5 pm. The customer service is absolutely terrible, we were transferred to couple of supervisors that were based out of country and they kept apologizing and kept telling us they can’t help us we should go to the American Express since the Royal Caribbean Cruise line doesn’t prefer and service travel agent bookings. To our surprise after 90 minutes of discussion and many transfers we were only given only first names of the people who were on the phone, Fernando, Rafael Gustavo and no last names and no email addresses and no acknowledgement of where are they from and no record of communication we had and no help except we are sorry, we can’t help you we like to help you. Lots of CRAP and no solution. We were even transferred to what they call resolution department and they kept saying that they are not able to help and they are sorry. The booking must be cremated with Royal Caribbean Cruise to get any service about your cruise and related services. It was a HUGE surprise to us since you can not get anything done since we did not book it with Royal Caribbean Cruise Line. We are almost told to bring our own food, eat at different times, live on different decks and no service since it was booked through American Express (third party). PLEASE BE VERY VERY CAREFUL. The customer service was absolutely terrible. Chintan Trivedi (917.637.0161) E-mail: championbroker@gmail.com