Royal Caribbean doesn't seem to care that Diamond Plus loyalty should be an advantage

Embarkation filled with problems with dining reservation and pre cruise letters sent to RCCL

Food at the main dining dining rooms has gone down in quality. There is less choice and the main courses in meat are much lower cut and quality than in just a few years ago. The windjammer is the windjammer. Foor about the same as eating at Chuck o Rama

Zip line was like something you could set up in your back yard with a steel cable and pully; Did not do climbing walls but pool chairs were always taken with someones towel and half were not occupied by a person most of the time and the towels were not removed.

Not much of a headliner and most of the ship productions were silly and amature

Good program for the kids with the exception that a few of the older teens got out of hand and one teenage boy pushed a girl down some stairs and she got hurt. Don't know what happened to the boy who pushed her

I will give my room steward a 5+ however I wrote an email to Royal Caribbean Diamond membership, ( my wife and I are Diamond Plus and my daughter, and her husband and kids are Diamond members) I wrote emails also to Royal Caribbean Customer Service and 2 other Royal Caribbean email addresses asking them to join my daughters party of 5 with my party of 2 together. I asked for one table that would seat 7 people on all 4 emails. I gave them my Cruise reservation numbers, my Crown and Anchor numbers, the sailing date and the dining times. When we arrived at the ship Royal Caribbean had seated my daughter and her party of 5 on deck 3 and my wife and myself on deck 2. I went to the Matre D' to straighten this out as soon as I got on the ship. Stood in a line for over an hour; Showed them the email that I had sent to Royal Caribbean with all the information that they needed to give us a table that seats all 7 of us together; I received a lot of lame and downright lies as to why the reservation was not acknowledged. Finally, the Matre D gave us a table which he said was for 8 people. I went down immediately and checked on it and it was a table that seated 6 people and was the first table entering the dining room where everyone stood around waiting to come into eat. There was no way another seat or chair could be added to this round table. I went back to the Matre D and told him this where he argued that it was a table for 8 and finally pressured him to come look at the table in which he reluctantly did and when he saw it, he said well you are right this is a 6 top table and not an 8 top table. He then went back to his computer and said he would put some tables of 4 and 2 and 2 together for us and just told us to come to dinner that night and everything would be taken care of. We arrived and there was a table of 4 and a then a table for 2 and then a table of 4 and they were not put together. The waiters moved them together and we had a table for 4 and then one for 2 and then for 4. Well, this worked fine until a young couple came a little late for their seating and wondered where their table for 4 had disappeared to. We said they could sit with us, but they were unable. The service was slow and every night they messed on up on my drink order and my food order. They would bring my drink to someone else at the table and my food was taken usually to the wrong person on the table. This happened each night with all 7 of us on our party. I also went to the Diamond Lounge and talked to the woman in charge of the lounge and Diamond members and told her what was happening. She said she would look into it and see if it could be straightened out, but this didn't happen. I went to another head Matre D to get his help (His name was Emanuel) and he told me that his computer would not allow him to make any changes on the tables. (I had seen him making changes with other people on the ship while waiting in line) I told him he was not being honest with me and that he was lying about this. He was rather rude and told us he only handled tables on the 3rd floor and if we had a problem with our table on the 5th floor, we had to take it to a Matre D on that floor. The whole dining situation was very bothersome the whole cruise and food service was poor.

Great Cabin Steward and he kept our room very nice and went the extra mile

Captain notified us on Thursday night we we were diverting to San Juan to take a pasenger with a medical emergency and have this person remove d from the e tship and taken to the hospital. They did not explain why they were not using the emergency hellicopter pad. The Captain told all passenters on the afternoon on the speakers he was heading full speed ahead towards San Juan with all 5 engines and we would arrivhere around 8 PM and offload the passenger and then turn around and head quickly back to Port Canaveral to disembark. He said we would be arriving back to Port Canaveral at about 4 PM on Sunday evening. People went scrambling on their computers and cell phones to change and modify their airline reservation, hotel, car and other reservations. One lady I talked to was suppose to go on a back cruise leaving Sunday afternoon which was the day we were to be back in port. There was no more said to anyone on the ship. We arrived at 8 PM at San Juan and then were in port for about 2 hours and headed back to sea at 10 PM. When I looked on the ships location and speed and direction on the ship's television, I saw we had slowed down to about 13 to 15 knots instead of the 24 knots we were traveling taking the passenger to San Juan. The Captain came on the the ships speaker at about noon on Saturday and said they had made a sucessful transfer of the injured person in San Juan and then he paused and said we are not sailing back to Port Canaveral and we will arrive at 4 AM on Monday morning and that we would receive information in our cabin that evening on disembarkation that evening. The captain did not say why he had slowed the ship down so much and that they wern't making a faster speed towards Port Canaveral. There was no explainaition on how to make rental car changes, airline changes, or how to deal with problems. They only announced that those who had made their travel reservations with the ship that RCCL would change and arrange their reservations for them. I spend over $100 using the cellular at sea telephone to change my condo reservations and tell them we would arrive a day later than expected. I also had to change my car reservations which resulted in much higher rates since I was traveling on Thanksgiving weekend and before I had made my car reservations months before with a cheaper rate and the rates had now gone up. The airline reservations had to be modified with a higher cost. All of this I was doing on a snail slow ships computer which would constantly drop what I was doing because there were so many people using the ships server. The ship did offer 50% off on the internet service for the 1 extra day we were using it and also 50% off on drink packages that were bought through the ship for the extra day we would be on the ship. I really think some pencil pushers for RCCL thought it would be less costly for them to keep us on the ship one extra day and not arrive in port the evening of Sunday November 27th at 4 PM which the captain first said we would arrive because of the emergency. They took their time on Sunday sailing back to port canaveral ( doing between 13 to 15 knots most of the time- instead of 24 plus knots they were doing to sail to San Juan) I think that RCCL figured it would cost a lot more to them for dock workers to come back in the evening of Thanksgiving weekend to get us off, and burn more fuel and have less problems with embarcation of the passengers for the next sailing by getting us into port and off the ship as though we would have 1 extra day and those coming onto the ship would have one less day and port to go to. The biggest complaint was the almost complete lack of communication from the ships captain, to the information desk to the Diamond Lounge information people who all said they didn't know shy the ship was traveling so much slower and that we were not arriving in later in the day we were suppose to disembark and were arriving a whole day later.