Horrible Service for a premium cruise

Voyager of the Seas Cruise Review to Europe - Western Mediterranean

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 27

Overall Rating:

3 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: June 09, 2007
Ship: Voyager of the Seas
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 11 years ago
The ship is really quite large and well designed. Lots of room for walking around and generally a very open and airy feeling in the promenade area

Food and Dining

1 out of 5
Main dining room meals were average. Service was average but we got the feeling they were more interested in getting customers in and out quickly. The Portofino restaurant was excellent and the service was excellent - we ate there virtually every evening.


3 out of 5
The land tours were just ok with the exception of the Capri, Sorrento, and Pompeii tour which was absolutely outstanding.

Service and Staff

1 out of 5
With the exception of the Portofino staff, everyone else from check in staff (yelling at us upon check-in because we didn't have guardianship papers for a 19 YEAR OLD that was traveling with us) to bar waiters (you had to hunt THEM down) to casino staff (obnoxious and rude), the staff on this vessel sucked. For the first time in our cruising history, we barely tipped anyone except the Portofino staff and our room steward.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
We had balcony superior rooms and these were on par with other lines. The only downside is that our rooms and our balconies didn't connect.
3 out of 5
Be prepared to stay close to your group or you'll get lost. The Imperial Rome tour was good but a small group continually ran late at the intermediate stops so we had to cut our visit to St Peters short - that was a shame since that was one of the primary reasons for the tour.
3 out of 5
beautiful scenery, eat at the cafe accross the street from the pier, great service and great crepes for dessert.
Don't Miss: Monaco was quite nice - we took a private van and walked around for a couple of hours
1 out of 5
Nothing here at all - sleep in.
1 out of 5
The early tour on Monday was a waste of time. Everything in Florence is closed on Mondays and the Church at Pisa doesn't open until 10am which is when we were scheduled to depart Pisa for Florence. We only had 40 minutes in Pisa and that certainly didn't give you enough time to climb the Tower of Pisa either, so you're basically shuffled to the Tower and back again.
5 out of 5
You must take the Capri, Sorrento & Pompeii tour. This was the best tour by far.
Don't Miss: The view from Capri and the tour of Pompeii

Pros: Pompeii Tour was the absolute best

Cons: Check In and Onboard service was terrible

Recommends Voyager of the Seas? No.

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