The ship is really quite large and well designed. Lots of room for walking around and generally a very open and airy feeling in the promenade area
Ship experiences
Food and Dining
1 out of 5
Main dining room meals were average. Service was average but we got the feeling they were more interested in getting customers in and out quickly. The Portofino restaurant was excellent and the service was excellent - we ate there virtually every evening.
Entertainment
3 out of 5
The land tours were just ok with the exception of the Capri, Sorrento, and Pompeii tour which was absolutely outstanding.
Service and Staff
1 out of 5
With the exception of the Portofino staff, everyone else from check in staff (yelling at us upon check-in because we didn't have guardianship papers for a 19 YEAR OLD that was traveling with us) to bar waiters (you had to hunt THEM down) to casino staff (obnoxious and rude), the staff on this vessel sucked. For the first time in our cruising history, we barely tipped anyone except the Portofino staff and our room steward.
Ship Quality
3 out of 5
Cabin / Stateroom
3 out of 5
We had balcony superior rooms and these were on par with other lines. The only downside is that our rooms and our balconies didn't connect.
The early tour on Monday was a waste of time. Everything in Florence is closed on Mondays and the Church at Pisa doesn't open until 10am which is when we were scheduled to depart Pisa for Florence. We only had 40 minutes in Pisa and that certainly didn't give you enough time to climb the Tower of Pisa either, so you're basically shuffled to the Tower and back again.
Be prepared to stay close to your group or you'll get lost. The Imperial Rome tour was good but a small group continually ran late at the intermediate stops so we had to cut our visit to St Peters short - that was a shame since that was one of the primary reasons for the tour.
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