Overall, the Volendam was an excellent ship. The ship was very clean and the staff was well organized and very helpful most of the time.
Ship experiences
Food and Dining
5 out of 5
Food quality could not have been any better! Dining options were endless and the dining staff were amazing! I could not have been more pleased with the dining experience.
Entertainment
3 out of 5
Most of the shows were good. Nice variety of entertainment, so if one show doesn't suit your taste the next could.
Service and Staff
5 out of 5
The only portion of the staff that I thought could improve was the photo staff. I found them very persistent in selling the photos they tried VERY hard to get of you and your party. Even after refusing their requests to take photos or sell you photos, they kept pushing and pestering. I learned early in the cruise to just avoid the photo areas when getting to/from areas of the ship.
Ship Quality
5 out of 5
Public areas were very clean and the ship layout was very good!
Cabin / Stateroom
3 out of 5
Our party had a total of 2 rooms. One of the rooms was very good. The other room had quality issues.
The cabin door would not lock. This was not noticed for a couple of days because the ID card used to open the door seemed to work, but then it was noticed that ANY card would work to open the door. Or no card at all! All you had to do was just push the handle down and the door would open. Even if the bolt lock was turned from the inside.
Also, the last two days of the cruise, the A/C and heat in this room stopped working. Luckily, we were in Alaska and the weather average was 40F-50F. The front desk was contacted and they brought a fan, but this should not have been the final solution, but it was.
Pros: The scenic views of Alaska were breath taking!
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
1 Comment
Gwbigdog 2 years ago