There were so many things that we were disappointed in that I don't know where to start. Food was NOT GOOD, orders were wrong in dining room half the time, pizza around the pool was tasteless and cold, pool area was dirty. some of the public bathrooms were dirty/messy. Our room had black mold in the tub area. Saleswome in upscale shop aloof and made you feel like you were imposing on them at times. Limited shopping. Staff was, for the most part, aloof and not friendly. If you requested something it took a long time to get it. Bartenders and spa workers were the exception (friendly).
Pros: Scenery of Alaska. Captain very informative on sights (and funny). Room attendent very nice along with bartenders & spa workers. Disinfectant machine everywhere.
Cons: Food, staff
Recommends Volendam? No.