Ft.Lauderdale Cruise to Cozumel
Vision of the Seas Cruise Review to Caribbean - Western
Sail Date: October 04, 2014
Ship: Vision of the Seas
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 3 years ago
I am always happy to cruise with Royal Caribbean. I will say that this cruise was different than my other experiences and I think the caliber of people and ship made for a different experience. The whole experience from the customer service to the demographic of passengers was different. I felt that the quality of people, food and the over all customer service was ok not outstanding but not terribly bad. My room was not as clean as I would have liked, the shower curtain was just a disaster...water everywhere. I was treated very rude by "Oksana" at the pool bar, I mean I was alone and she was just plain rude and loud that other guests saw as well....not a great moment.... but treated terrific by Sandra in the Centrum. So my poor service was isolated and not a true reflection of the employees on board the Vision. There was a group from Brazil that just made the trip a bit uncomfortable for many passengers....they were loud, obnoxious and just un-classy. But they were paying passengers so ....what can I say.
I was thrilled to eat at Izumi's the Japanese restaurant which WAS the highlight of my trip. The service was SUPERB and I will say that this made up for any little mis service issues.
I do enjoy traveling on Royal Caribbean and will continue to cruise with Royal.
Food and Dining
Service and Staff
Cabin / Stateroom
The buffet food was horrible and just not that appetizing. The dinning room was better. But if you like Japanese food....IZUMI's is the best in food and service........ or any of the higher end restaurants..like Chops....great service and food.