Viking didn't deliver what it promised
Viking Star Cruise Review to Europe - Western Europe
Sail Date: April 17, 2016
Ship: Viking Star
Traveled As: Couple
Reviewed: 1 year ago
If you are planning to take a Vikings Ocean cruise, you might want to think again. We took the Viking Star Ocean cruise, Passage through Western Europe, leaving Barcelona on 4/17/16 and ending in Bergen, Norway. Though the boat and staff were fine, the Viking Corporate management, their honesty and communication were horrible. They advertised (and we signed up for) 11 ports of call based on their brochures and ads, but they changed our particular voyage to 7 ports without notice or reason, resulting in 4 less ports of call than what we paid for and expected. Second, we had a virus outbreak on board with all water related facilities (pool, hot tubs, steam room) closed for 50% of our trip. Our attempt to regain some compensation for the services we paid for and never received has been beset with minimal offers of vouchers on future Viking cruises, required non-disclosure contracts to sign and a final ultimatum to accept the offer. Their offer was unsatisfactory, an insult, and insufficient restitution to refund monies paid for services never received. Viking has refused any further communication, despite our efforts. We were loyal, high paying, returning customers who apparently are not needed nor cared about. Never again will we take a Viking Cruise. There are many quality cruise options out there and we would strongly suggest you steer clear of Viking cruises.