Terrible disappointment

Viking Orion Cruise Review to Other (Asia/Africa/Middle East)

Screenwriterme

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 63

Overall rating:

2.5 out of 5

Verified Review

12 Night Bangkok Bali & Beyond (Bangkok To Bali)

Sail date: November 29, 2019

Ship: Viking Orion

Cabin number: 6064

Traveled as: Couple

Reviewed: 4 years ago

Review summary

After 9 Viking river cruises, I decided to try a Viking Ocean cruise. As usual, the booking was a nightmare. Booking agents are impossible to work with. When you book something, you get an acknowledgement that doesn't reflect what was agreed. This booking was never really correct but we went with it anyway. Air is impossible to deal with. We were told we had seat assignments then found we did not. With a nearly full international flight, we got some bad seats. Shore excursions are a bait and switch. The included ones are worthless and the optional ones are over priced. From the conversation on the ship, the optional tours are no better. I won't say that I will never take another Viking ocean cruise but there are certainly better options out there.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Lots of included wine to drink.

Thumbs up

Ports of call

Laem Chabang (Bangkok), Thailand

1 out of 5

No attempt to visit any interesting destinations. Everything was a drive-by. Had a much better excursion on a previous cruise.

Thumbs Up 0

Port Klang (Kuala Lumpur), Malaysia

2 out of 5

A lot of driving and nothing to see. Our tour guide spoke poor English and was impossible to understand.

Thumbs Up 0

Singapore

4 out of 5

Who can knock Singapore. Jumped off the tour and had a wonderful time exploring on our own. Had a Singapore sling at Raffles.

Thumbs Up 0

Tanjung Priok (Jakarta), Indonesia

1 out of 5

Tour guide constantly giggled and was impossible to understand

Thumbs Up 1

Semarang, Java, Indonesia

4 out of 5

Best tour yet. Short but sweet. Knowledgeable tour guide. I'm writing this from the Viking Orion parked in Semarang

Thumbs Up 0

Disembarkation

3 out of 5

2 Comments

VikingCruises 4 years ago

We appreciate you taking the time to review your recent voyage, Screenwriterme, though we are saddened to learn it did not meet the expectations set by your previous Viking journeys. We understand the concerns you’ve described regarding the booking process, as well as our shore excursions program, and would like the opportunity to learn more about how we could have provided the five-star experience you had envisioned. If you haven’t already, please reach out to us at TellUs@vikingcruises.com with your booking information so that we may put you in contact with our Customer Relations team. We hope to hear from you soon and wish you a wonderful day.

Thumbs Up 0

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ThatGirlSteph 4 years ago

Thanks for the review

Thumbs Up 0

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