not an honest cruise line soft drink and water are not free, Airport transfer is terrible, onboard agent not willing to help, service is below cruise line standard and charge you more if you pay gratuity onboard.

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 62

Review summary

A) they are intentionally avoid emphasizing that: 1, Coke, juice, and sparkling water other than during lunch and diner are not free. 2, you pay gratuity in advance is 20 USD per day, if paid onboard be 20 Euro per day. You pay more. B) airport transfers are terrible Their only concern is the cost of bus, I stood and waited one hour for bus upon arrival and they took us from the ship to the airport 5 hours and 45 minutes prior to our flight departure. C) the agent onboard are not willing to assist, unenthusiastic and not considerate. 1, I asked agent Ms Eva about charges on cabin statement. She told me those charges are onboard the ship we were transferred from. she not able to see them She is not willing to call their other ship to find out 2, My departure flight was delayed 1.5 hours. I asked Ms Eva to put us on a later bus. She declined it due to no seat available. I asked her whether she can arrange a taxi instead. She said we must pay. she told me the flight delay is not her problem. that is cold and arrogant 3, while we walked to the bus, it was raining heavily, Ms Eva got herself a Viking umbrella and all of us got soaking wet. She can give us umbrellas and picked them up by the bus. She is not considerate D) Always a long wait for food, not enough staffs. Servers are less cordial than ocean cruise.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Budapest, Hungary

Vienna, Austria

Melk, Austria

Passau, Germany

Regensburg, Germany

Nuremberg, Germany

Bamberg, Germany

Wurzburg, Germany

Wertheim, Germany

Cruise Rhine River

Koblenz, Germany

Cologne, Germany

Kinderdijk, Netherlands

Disembarkation