The River Cruise that was a third class bus tour

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 54

Review summary

My partner and I booked the Viking Cruise for Romantic Danube on the Egil for ,August 4,2018. Two days before we left we were informed that the river was low but no explanation as to what that meant. What it did mean was that instead of a river cruise we got a very overpriced bus tour. We were told that the level of the river is arbitrary but when I checked on the web it looks like this company has been getting complaints since July. The bus trips were not enjoyable and we were not able to enjoy evenings in any of the cities we visited because we had to be back on the bus. The views of the dock were horrid. To top it off, someone on our cruise was injured and she was taken to the hospital. They made her pay for the taxi as well as the hospital. She tripped on the gang planks between ships trying to exit. At the end of our journey we offered a 25% discount on our next cruise. I feel that this is an insulting offer. We did not get what we payed for and Viking made no effort to improve the voyage. At the very least, they could have booked hotel rooms for the guests instead of having us spend our time crammed into a bus. I was very dissatisfied with their revised offer. They offered 30% off the next cruise I am not going to take. The woman I talked with said this was an act of nature and had never happened before. Perhaps, she was not born yet in 2015. Aside from that her demeanor was not conciliatory, in fact she was rude. Also, it looks like I bought trip insurance which was never explained to me but she said because of that, they could do no better. I am sure that if I did not have insurance she would have admonished me for that. I think this company should cancel cruises when they are not able to perform. If it is to late to cancel, they need to treat their guests more like customers and less like cattle.

Embarkation

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Ports of call

Nuremberg, Germany

Main/Danube Canal Transit

Regensburg, Germany

Passau, Germany

Vienna, Austria

Budapest, Hungary

Disembarkation