Horrible!!! Don not use Holland America!

Veendam Cruise Review to Cuba

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 51

Overall rating:

1.8 out of 5

14 Night Summer Cuba (Boston Roundtrip)

Sail date: June 23, 2018

Ship: Veendam

Cabin type: Inside

Cabin number: 598

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Be VERY leary. DO NOT GO. I have the CDC Vessel Sanitazion Program (CDC) on this one. Disgusting, filthy toilets and “sanitation”. I walked into my cabin when it was announced that cabins were clean and ready, and I went into my bathroom and the toilet was over flooded with filthy water and human fecal matter! The public bathrooms were almost always filthy; I never saw anyone clean a public toilet all the days. The HVAC (heating and cooling) was constantly not working.....everyone complaining....even “Guest Relations” told me to be glad my room wasn’t almost 80 degrees like others and that I had SOME air. I couldn’t believe that! When the air was on, there was an exhaust smelll (others complaining as well)and a strong odor that I have never smelled but it smelled like rotting fruit. Several times thru out the cruise, toilets backed up, and there was no running water....one day I had no hot water for 20 hours and guest relations did nothing and I finally approached a navigation officer, who handled it. Communication was almost non existent between Departments was very poor...., for example, it was in their daily program that card players meet in a certain room each a.m., and the room was not set up 1/2 the time, and passengers were getting and setting up tables and chairs. We were promised water and coffee in that room, and only received one day, even after repeated calls. Customer Service was so poor it was almost comical.....but it wasn’t, but I could see why. I was so upset and frustrated one night when I had to WALK TO GUEST RELATIONS IN MY PJs, as no one would answer the phone, and I was crying and the Hotel Director was by my elevator and I implored him for help and he actually said “Not my job” and left we standing there! Employee relations was very inconsistent; some crew (like my cabin attendant in 598) actually walked away while I was talking! The Ship is very very run down, stains, boards missing or damaged under floors, for example I reported repeatedly that on the floor adjacent to Table 63, main dining, had some serious problems with the floor, as everytime a wait staff would walk by, the floor would sink in and bother my back. I was told they could do nothing until next dry dock!! Although the food was quite good, I did have a health issue. I have serious celiac disease and must be gluetin free, and in the buffet, the room service, and only once in main dining....they tried to serve me food with gluten. I stopped using room service as almost daily, it was not on time, missing items, coffee cold, etc. The promenade deck had hard wooden loungers with slats and NO COVERS....unusable! Photo below. I had to RENT a refrigerator for my medicines and special diet food and it was delivered in filthy condition! When I arrived in my cabin, it was not properly cleaned....hair everywhere, sticky remote control, dirty clothes in the drawers, badly stained and ripped sheets! The bathroom floors had the same shoe stain for two days. The charges for HALs excursions were 50% to 1400% (YES! 1400%] higher than one could find outside. The 4th of July party and BarBQue promised on their private island was not done because “thunderstorms were predicted”.....we checked the weather on line and we saw no such prediction and it was a beautiful day. The furniture in the showroom was uncomfortable and the onboard singers and dancers and their shows were so bad....people were calling it “dancing by numbers”. The outside entertainers were just okay, not bad. Often, it would take so long for someone at the front desk to answer phone, I waited up to an hour and walked down in my PJs.


1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Don’t go on this ship!

Ports of call

Boston, Massachusetts

3 out of 5

Key West, Florida

4 out of 5


4 out of 5

George Town, Grand Cayman

4 out of 5

Ocho Rios, Jamaica

4 out of 5

Half Moon Cay, Bahamas (Private Island)

1 out of 5


1 out of 5
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