Star Princess Cruise Reviews - Reviews

The boat is in need of a face lift. Old run down. Tile in the steam rooms and Sauna cracked and filthy dirty. The woodwork was in need of varnish. The rooms was terrible carpet and furniture dated from 2003. Toilet had scratches on the bowl. The food was the worst. I met a couple that had been on 28 Princess cruises and that

ship was the worst.the staff in our restaurant was great. The captain was the best. 

All of the Islands were different, but wonderful. Much to see and a return trip would be fun. 15 days at sea was a little much for me since I get a little seasick, but still better than flying if you have the time. The ship had lots of activities and food and the staff were very helpful and always friendly.

We had a great time. The cruise was terrific it was amazing how a cruise line can keep 2500 passengers occupied and entertained for nine sea days. The Cruise Director and his staff did a great job in keeping us entertained for that period of time. The Princess production performers were sensational for the shows they were scheduled to perform. We have been cruising for almost twenty years and by far this was the best Captain we had encountered. He was informative, friendly and always present. You never knew when you would run into him just walking the deck or in one of the events. The only recommendation I would make to Princess is to schedule more time on the islands. I would like Princess to consider staying overnight in Honolulu so you can take in all the sights on that stop, I would also extend the stay on the other islands a couple of hours. Maybe eliminate Ensenada to extend the Hawaiian part of the cruise. The food was good, the entertainment was great and the service on the ship was exceptional.     

This was a new experience in cruising for me.  I had done 15 cruises thus far and found this ones captain a delight.  Where on other cruises we rarely ever saw the captain, this one was always present and a delight to get to know.  He cared for his people and those of us onboard.  All of the staff from the desk down were friendly and very helpful.  Trying to outguess the weather was impossible but everyone's comfort and safety were prime for all staff onboard.  The food was delicious and well prepared.  Most seniors enjoy quiet and there was always someplace quiet to be.  The entertainment was great.  All said and done , it was a great cruise.

We like the whole cruise thing, sea days, ports and the people on the ship.  The problem with the Star Princes is the Princes Theater is poorly managed.  We stopped waiting 45 minutes which was required to get a seat for a 30 minute show. Some cruise lines take reservation so you know you will get in, even tho you may not know where you will sit.  Lucky the tro in the atrium were very GOOD.  Could not enjoy the Vista longue as there was always a movie or hula something going on.  Yes we were going to Hawaii,, but 15 days of Hawan's music ,,,duh,

Loved the time to relax before and after being in Hawaii.  The trips to the four main islands gave us a chance to see much of the local areas.  We would recommend this trip to others.  Only complaint was the excess cost of the Princess shore excursions.  We did better before when our travel agent helped us with some local excursions which had fewer people and we could see more.

Food not good. Bathrooms not clean and many out of order. Service poor. Cabin nice. Weather did not permit either of our destinations. Not enough staff for time spent on boat (because of weather we spent more time on boat).

Food is excellent.  Variety of activities made me not feel boring at sea. I appreciated the waitress and her assistant for their service on our dinning taste.  Irina, our waitress, understood our dinning needs right after our first dinner. We were taken care of very well over the length of the cruise.

Great food. Excellent service - the best. Had a problem with Maitre D when I asked f irst day about getting a small table for myself at dinner because I never eat after 6.15pm and should I sit with others that would not be possible. He was very hostile and rude to me but did give me a table eventually. I reported him and was called. The table he gave me was the best service I ever had.

I did not care for to stand in line for an hour at priority check, only to be told that their staff was cut in half, due to another Princess boat being in dock at the same time. Princess decided not to hire other staff - instead just to keep us waiting to check in with half the staff. I saw this a month before when I came in from Panama so it wasn't an emergency which check in staff hinted was the problem, this was planned months and possibly years before. Very bad PR-little money saved by Princess - possible money lost due to disgust of some passengers. 

Great Cruise. Food was outstanding (they did a great job catering to my husband's Celiac's disease diet). Wonderful entertainment every day. They did a good job with reducing the risk of illness by requiring everyone to use the hand sanitizers at the front of each restaurant/food line.

The shore excursions we chose for each of the four Islands was fantastic. Saw a lot in a short time (one day at each Island).  Great trip!

The Star is in need of a refurbish and I heard it will be done soon. The ship is getting worn. But is still fun and provides a great experience. The trip was great the food was excellent. The staff was friendly and it is a great itinerary. 15 day Hawaii is a wonderful cruise.

1) Expensive cruise for such a dated ship. It needs to be upgraded in all areas throughout ship terribly. The mattresses are dated and uncomfortable. The linens need to be newer. I personally would not donate those linens to anyone they need to be discarded. Room P249 does not need to be used as a state room. It should be utilized as storage. One can hear absolutely everything in that room from Shooter's bar and Princess theater! 

2) Absolutely need a new activities director and manager. There were barely any engaging activities for children, teens, adults and elderly on this entire 15 night cruise. So many scenarios I could give; playing the same movies over again and and again. One activity with staff and adult passengers were to fly paper airplanes between the Christmas trees on Mid ship deck five. Another activity was Christmas card making. Several of us passengers were told that there was not enough space and supplies after standing in line for 30 minutes. It was the holiday season hence people would most definitely want to participate in this activity. To not have enough supplies was unacceptable especially when the ship was sold out/full and I'm quite sure this activity was planned prior to sailing. 

3) Varnish and blue paint are not enough upgrades. This should never be done while passengers are eating or actually on the ship due to the toxic fumes etc.....

4) Lack of handicap accessibility throughout the entire ship and the Princess excursions. These Princess excursions advertised that they are handicap accessible and "Easy". Handicap accessibility was promised by Price line and Princess representatives prior to our traveling date. I would invest in placing handicap upgrades throughout the ship since the majority of the passengers are elderly and/or handicap.

5) Princess excursion; too expensive for what we received. The first excursion in Ensenada should be removed due to the safety. My entire family felt unsafe and did not want to get off of the bus at any of the three areas. Other passengers verbalized this same feeling. Second excursion in Lahaina, we were to be on Maui beach for five hours and were there for three hours due to bus/travel time(should be on the beach for the five hours that I paid for and add additional time for transporting passengers to/from the excursion).

Third excursion in Nawiliwili was the Blue Hawaiian helicopter this was extremely disappointing; sunny on site, family was educated on safety and geared up ready to travel but was canceled at the very last minute due to inclement weather. Interesting, we seen the Blue Hawaiian helicopters flying almost immediately after we left on the excursion bus back to Princess! 

6) Observed throughout the 15 night cruise multiple staff members ignore or rudely treat my family and multiple other passengers. Heard several negative comments from the staff. One incident was on the Capri any time dining (around 1700) Mid ship 5; my family asked our waiter if they had seen any dolphins swimming. Our waiter and his two assistants made negative comments to us "Haven't you seen all of the whales around the ship? Just look around in here or around the walls and you will see so many whales" All three of them laughing while my family and I just shook our heads and said nothing. My mother and sons heard the staff on deck 14 at the Horizon buffet say "Hey, white boy don't I speak good enough English for you!" This is absolutely unprofessional and unacceptable behavior. If they are not happy with their employment they should seek employment elsewhere. No one wants to hear or feel negativity.

7) Pursers desk staff (excluding one female one time in the evening) were extremely condescending, rude and inpatient when anyone had a question regardless of the question. This is how I was addressed "Next" not one person said how may I help you......

On separate occasions Roman Stavenschi and Roberto Quispe Rivas were extremely condescending and rude to me regarding questions I had about my credits on my account. 

8) Staff/Crew appeared to be completely disorganized in regards to the immigration when we arrived in Honolulu. I can say that my family and I heard all day long and from multiple passengers negative comments regarding the disorganization from this staff/crew.

9) The food was not tasteful or pleasant anywhere. The any time dining was not a pleasant experience we felt rushed every single time we entered the room

(Capri anytime dining deck 5). The food was never hot anywhere even when we received food items from the grill! My family actually lost weight on this cruise. 

10) Albert Garcia (Housekeeper) and Marija Markovic' (Hostess) were very pleasant at all times and need to be acknowledged by Princess Administrative staff. 

11) Water heat and the water pressure were excellent in the room. 

12) This was my family first and and will be the last cruise with Princess.

Maui was the best. Would have liked more days on all  islands- especially Maui, Kauai, and the Big Island. Entertainment was outstanding, especially the pianist at the piano bar. Service was great. Embarkation and disembarkation was efficient and on time. Ship was clean, staff attentive but not overbearing, food was excellent. Lectures on the volcanos, whales, island information- history, sites, geography, and astronomy were outstanding and well attended. 10 days at sea were more entertaining and enjoyable than expected. Work out room had some old equipment that should be updated- otherwise ok for a ship.

The Star Princess offered solid entertainment throughout our 15 day cruise. The comedians and magicians were top-notch. The cruise director was funny and staff were engaging. We enjoyed our time in the Pacific, and Hawaii was a great stop along the way.

The ships staff was outstanding, every single interaction was pleasant and every effort was made to please us. I have to honestly say that this was the best of all our cruises and I base that on the part the Princess crew played. Because of that, we booked right away for the new year.

This was my first cruise I would rate it 2 1/2 because they closed the large indoor pool for maintenance for at least. 2 days. It was to cold for me to use the other outdoor pool. They used some kind of lacquer on the pool being worked on and it produced nauseating fumes which made me sick they did their best to air out the smell but it was in the air for a good 3 days I was already sea sick and this only made me feel worse ad I ealked by the pool to get to the dining area I was out of commission until we got to Hawaii. The sea was pretty rough both ways 

The crew was very professional. They were courteous very friendly sociable and could not do enough for you

didn't really have one - weather was bad all the way to Ha. and sea was rough

got to Ha. and my husband got noro-virus??(don't know how to spell it ) and he was quarantined to our room -  he had vomiting and diarrhea as did half the ship.  He missed two of the islands.  We got a cold and still have it - half the ship had it too. Went zip lining on the second island in the rain and their equipment failed to film us (we were counting on it as we could not use our phones due to the rain) so we have nothing to show our family???  That was it - the very last island was a nice shopping area: however had nothing else to offer.  We had such bad colds and were coughing so it was difficult for us to walk the entire shopping area.  It was sunny but very windy.   

More entertainment specially during sea days. Otherwise not much complain. Amazing food and dessert except for burgers at grill had no seasoning, taste bland.

The food was not up to par for Princess. The public bathrooms were constantly put of  order. Sone of the elevators were not working. Ship really needs refurbishing.

Sitting on the balcony, listening the ocean and enjoying a good book.  Those were a few of my favorite things.  I enjoyed meeting other elite members in the  Skywalkers Lounge at the 5:00 oclock cocktail hour, and also the wonderful dinner at Sabatinis that was provided by our equally wonderful travel agent, Rosemarie.